Jennifer Layton
Osceola ,IA
Summary
Accomplished Food and Beverage Supervisor with a proven track record at Lakeside Hotel and Casino, enhancing operational efficiency and customer satisfaction. Skilled in business management and administration with some Spanish translation, I excel in payroll processing and fostering strong team dynamics. Achieved 100% guest satisfaction through meticulous quality inspections and effective communication.
Overview
28
28
years of professional experience
Work History
Food and Beverage Supervisor
Lakeside Hotel and Casino
Osceola, IA
12.2018 - Current
- Oversee all the daily operations of the restaurant, 3 bars, and coffee shop.
- Process employee payroll, administer counseling and discipline, record time and attendance, interview applicants for new hire, prepare production schedules, and conduct yearly employee performance reviews.
- Work closely with my front and back of the house teams and higher management to obtain a strong line of communication and execute guest satisfaction.
Assistant Customer Service Manager
HyVee
Osceola, IA
08.2016 - 09.2018
- Provided prompt, efficient, and friendly customer service to dominate customer satisfaction.
- Assigned employees specific duties and followed up to ensure duties were performed properly in a timely manner, and maintained positive employee relations.
- Performed cash accountability duties such as cash loans to register drawers, and documented that all cash was accounted for, secured and traceable.
Assistant Restaurant Manager
HyVee Market Grill
Osceola, IA
04.2015 - 08.2016
- Acknowledged guests by conducting 100% table touches, addressed their needs, and resolved issues promptly.
- Assigned duties to employees, encouraged and energized them to provide a positive experience for the guests to maintain customer satisfaction.
- Conducted back of the house quality inspections to document food was prepared according to menu specifications.
Assistant Supervisor of the Swarm Inn
Sodexo Food Service
Lamoni, IA
11.2013 - 04.2015
- Assigned duties to teammates and ensured they were properly conducted in a timely fashion and according to specifications.
- Recorded product inventory and placed orders.
- Prepped and cooked food to order.
Spanish Translator- 6 Yrs / Production Worker- 10 Yrs
Osceola Foods
Osceola, IA
12.1996 - 06.2012
- Worked closely with management on different projects for safety, sanitation, supply utilization, product quality, and labor efficiencies.
- Conducted new employee orientation in English and Spanish and then trained them in their respective positions.
- Operated forklifts, many types of production machines and equipment, and served on the Safety Committee for 12 years.
Education
Business Management And Administration
Southwestern Community College
Osceola, IASkills
- Business Management
- Payroll Processing
- Some Spanish Translation
- Administrative Experience
Timeline
Food and Beverage Supervisor
Lakeside Hotel and Casino
12.2018 - Current
Assistant Customer Service Manager
HyVee
08.2016 - 09.2018
Assistant Restaurant Manager
HyVee Market Grill
04.2015 - 08.2016
Assistant Supervisor of the Swarm Inn
Sodexo Food Service
11.2013 - 04.2015
Spanish Translator- 6 Yrs / Production Worker- 10 Yrs
Osceola Foods
12.1996 - 06.2012
Business Management And Administration
Southwestern Community College
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