Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Layton

Osceola ,IA

Summary

Accomplished Food and Beverage Supervisor with a proven track record at Lakeside Hotel and Casino, enhancing operational efficiency and customer satisfaction. Skilled in business management and administration with some Spanish translation, I excel in payroll processing and fostering strong team dynamics. Achieved 100% guest satisfaction through meticulous quality inspections and effective communication.

Overview

28
28
years of professional experience

Work History

Food and Beverage Supervisor

Lakeside Hotel and Casino
Osceola, IA
12.2018 - Current
  • Oversee all the daily operations of the restaurant, 3 bars, and coffee shop.
  • Process employee payroll, administer counseling and discipline, record time and attendance, interview applicants for new hire, prepare production schedules, and conduct yearly employee performance reviews.
  • Work closely with my front and back of the house teams and higher management to obtain a strong line of communication and execute guest satisfaction.

Assistant Customer Service Manager

HyVee
Osceola, IA
08.2016 - 09.2018
  • Provided prompt, efficient, and friendly customer service to dominate customer satisfaction.
  • Assigned employees specific duties and followed up to ensure duties were performed properly in a timely manner, and maintained positive employee relations.
  • Performed cash accountability duties such as cash loans to register drawers, and documented that all cash was accounted for, secured and traceable.

Assistant Restaurant Manager

HyVee Market Grill
Osceola, IA
04.2015 - 08.2016
  • Acknowledged guests by conducting 100% table touches, addressed their needs, and resolved issues promptly.
  • Assigned duties to employees, encouraged and energized them to provide a positive experience for the guests to maintain customer satisfaction.
  • Conducted back of the house quality inspections to document food was prepared according to menu specifications.

Assistant Supervisor of the Swarm Inn

Sodexo Food Service
Lamoni, IA
11.2013 - 04.2015
  • Assigned duties to teammates and ensured they were properly conducted in a timely fashion and according to specifications.
  • Recorded product inventory and placed orders.
  • Prepped and cooked food to order.

Spanish Translator- 6 Yrs / Production Worker- 10 Yrs

Osceola Foods
Osceola, IA
12.1996 - 06.2012
  • Worked closely with management on different projects for safety, sanitation, supply utilization, product quality, and labor efficiencies.
  • Conducted new employee orientation in English and Spanish and then trained them in their respective positions.
  • Operated forklifts, many types of production machines and equipment, and served on the Safety Committee for 12 years.

Education

Business Management And Administration

Southwestern Community College
Osceola, IA

Skills

  • Business Management
  • Payroll Processing
  • Some Spanish Translation
  • Administrative Experience

Timeline

Food and Beverage Supervisor

Lakeside Hotel and Casino
12.2018 - Current

Assistant Customer Service Manager

HyVee
08.2016 - 09.2018

Assistant Restaurant Manager

HyVee Market Grill
04.2015 - 08.2016

Assistant Supervisor of the Swarm Inn

Sodexo Food Service
11.2013 - 04.2015

Spanish Translator- 6 Yrs / Production Worker- 10 Yrs

Osceola Foods
12.1996 - 06.2012

Business Management And Administration

Southwestern Community College
Jennifer Layton
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