Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Layton

Osceola ,IA

Summary

Accomplished Food and Beverage Supervisor with a proven track record at Lakeside Hotel and Casino, enhancing operational efficiency and customer satisfaction. Skilled in business management and administration with some Spanish translation, I excel in payroll processing and fostering strong team dynamics. Achieved 100% guest satisfaction through meticulous quality inspections and effective communication.

Overview

28
28
years of professional experience

Work History

Food and Beverage Supervisor

Lakeside Hotel and Casino
12.2018 - Current
  • Oversee all the daily operations of the restaurant, 3 bars, and coffee shop.
  • Process employee payroll, administer counseling and discipline, record time and attendance, interview applicants for new hire, prepare production schedules, and conduct yearly employee performance reviews.
  • Work closely with my front and back of the house teams and higher management to obtain a strong line of communication and execute guest satisfaction.

Assistant Customer Service Manager

HyVee
08.2016 - 09.2018
  • Provided prompt, efficient, and friendly customer service to dominate customer satisfaction.
  • Assigned employees specific duties and followed up to ensure duties were performed properly in a timely manner, and maintained positive employee relations.
  • Performed cash accountability duties such as cash loans to register drawers, and documented that all cash was accounted for, secured and traceable.

Assistant Restaurant Manager

HyVee Market Grill
04.2015 - 08.2016
  • Acknowledged guests by conducting 100% table touches, addressed their needs, and resolved issues promptly.
  • Assigned duties to employees, encouraged and energized them to provide a positive experience for the guests to maintain customer satisfaction.
  • Conducted back of the house quality inspections to document food was prepared according to menu specifications.

Assistant Supervisor of the Swarm Inn

Sodexo Food Service
11.2013 - 04.2015
  • Assigned duties to teammates and ensured they were properly conducted in a timely fashion and according to specifications.
  • Recorded product inventory and placed orders.
  • Prepped and cooked food to order.

Spanish Translator- 6 Yrs / Production Worker- 10 Yrs

Osceola Foods
12.1996 - 06.2012
  • Worked closely with management on different projects for safety, sanitation, supply utilization, product quality, and labor efficiencies.
  • Conducted new employee orientation in English and Spanish and then trained them in their respective positions.
  • Operated forklifts, many types of production machines and equipment, and served on the Safety Committee for 12 years.

Education

Business Management And Administration

Southwestern Community College
Osceola, IA

Skills

  • Business Management
  • Payroll Processing
  • Some Spanish Translation
  • Administrative Experience

Timeline

Food and Beverage Supervisor

Lakeside Hotel and Casino
12.2018 - Current

Assistant Customer Service Manager

HyVee
08.2016 - 09.2018

Assistant Restaurant Manager

HyVee Market Grill
04.2015 - 08.2016

Assistant Supervisor of the Swarm Inn

Sodexo Food Service
11.2013 - 04.2015

Spanish Translator- 6 Yrs / Production Worker- 10 Yrs

Osceola Foods
12.1996 - 06.2012

Business Management And Administration

Southwestern Community College

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Jennifer Layton