Jennifer Layton
Hewitt,TX
Summary
Dynamic leader with extensive experience in operations management and team leadership, notably at Aramark. Excelled in enhancing patient satisfaction by overhauling service protocols, achieving a significant improvement in satisfaction scores. Skilled in decision-making and fostering employee engagement, I drive operational excellence and innovation, leveraging analytical skills for informed decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Patient Sevices Manager
Aramark
08.2021 - Current
- Collaborated with corporate team members to create an onboarding program for new Patient Services Management, ensuring standardization worldwide.
- Managed and maintained relationships with nursing to contribute to overall patient satisfaction metrics within the hospital.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced patient satisfaction by resolving concerns promptly, maintaining open lines of communication, ensuring high-quality service delivery and appropriate follow-up.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patients by ensuring both Food Safety and Allergen Cerification for all staff members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, celebration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Improved patient satisfaction scores by overhauling patient service protocols and training staff in patient engagement techniques.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cafeteria Manager
Denton ISD
08.2017 - 12.2020
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Evaluated equipment maintenance needs regularly, scheduling repairs as needed to prevent downtime during busy periods.
- Used Software to analyze daily financial statements, balance statements and reimbursable meals.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Developed creative menus to accommodate diverse dietary needs and preferences of customers.
- Created training materials for new hires to ensure consistent knowledge of policies and procedures across the team.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
- Boosted revenue by introducing themed meal days and special promotions that attracted more customers.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Conducted regular staff meetings to gather feedback and discuss ways to improve operations and customer service.
- Improved employee satisfaction and reduced turnover through comprehensive training programs and clear communication of job expectations.
- Maintained detailed records of sales, inventory, and employee performance, using data to make informed decisions about future operations.
- Coordinated with school administrators to incorporate nutritional guidelines into menu planning, promoting healthier eating habits among students.
- Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Improved cafeteria's online presence with updated website content and engaging social media posts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
Education
A.A.S, Network Administration - Information Technology
Missouri College
St Louis, MO02.2002
Skills
- Decision-making
- Time management
- Team leadership
- Customer service
- Project management
- Relationship building
- Staff training and development
- Operations management
- Verbal and written communication
- Cross-functional teamwork
- Documentation and reporting
- Performance evaluations
- Task delegation
- Staff management
- Schedule preparation
- Complex Problem-solving
- Goal setting
- Policy implementation
- Staff development
- Key performance indicators
- Employee onboarding
- Clear communication
- Safety procedures
- Coaching and mentoring
- Inventory management
- Risk management
- Policy and procedure development
- Conflict resolution
- Data analysis
- Regulatory compliance
- Resource allocation
- Recruiting and interviewing
- Cross-functional team management
- Problem-solving abilities
- Organizational skills
- Attention to detail
- Teamwork and collaboration
- Effective communication
- Analytical skills
- Computer skills
- Self motivation
- Adaptability
- Training and development
- Administration and reporting
- Active listening
- Team collaboration
- Excellent communication
- Analytical thinking
- Reliability
- Employee coaching and mentoring
- Managing operations and efficiency
Accomplishments
- Supervised team of 35+ staff members.
- Collaborated with Senior Leadership team in the development of Start PSM for onboarding new Patient Services Managers company wide.
- Achieved decreased patient house diets through the assistance in the implementation of an employee rewards program.
- Resolved an ongoing technology issue by creating a QR code system, which led to increased patient satisfaction through improved order taking efficiency.
Certification
SafeServ
Timeline
Sr. Patient Sevices Manager
Aramark
08.2021 - Current
Cafeteria Manager
Denton ISD
08.2017 - 12.2020
A.A.S, Network Administration - Information Technology
Missouri College