Jennifer Lazari

• Streamlined facility operations by implementing efficient policies and procedures. Which increased DaVita Quality Index from 11% in 2022 to 67% MTD.
• Enhanced staff productivity through effective communication and training which improved metrics from 80% to 100% month over month.
• Minimized operational costs by efficiently managing budgets and reducing expenses.
• Created a safe working environment through regular safety inspections and adherence to compliance standards for all CMS and AZDHS which lead to a zero deficiency state survey.
• Surpassed yearly company conversion goal by 200%.
• Established a culture of teamwork among staff members, fostering collaboration towards common goals. Which lead to an increased teammate satisfaction from 40% to 97%.
• Received recognition from SVP for positive patient feedback forum.
• Received Core Value Award for Service Excellence throughout 2023 at a regional level.

• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Reduced turnaround time for project completion through effective resource allocation and team management by teaching and training 200 + associates.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

• Established sales goals and strategies that contributed to increased growth in sales and profitability.
• Managed and coached sales teams of up to 200 including training, goal setting and evaluation.
• Team engagement with guests is shown with a 113% year to date for our loyalty goal.
• Retrained team to work more efficiently allowing our transaction rate to increase from 2 million to 2.8 million transactions year to date.
• Successfully ran and operated a 100 million dollar business while managing a team of 250 + to ensure optimal productivity to drive client retention.
• Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
• Recruited and hired talented individuals bringing depth and experience to organization.
• Built relationships with team members to encourage willingness to address concerns and issues.

Monitored team performance and reported on metrics.

• Generated and shared comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
• Assisted management in the hiring process and new team member training.
• Suggested and organized team building activities and rewarded accomplishments.
• Won store of the quarter award
• Successfully ranked number in district for three consecutive years
• Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
• District trainer, supporting up to four stores at a time.
• Took over a department which was red in metrics and successfully turned it around with a comp of 10% year to date.
• Discovered training needs and provided coaching.
• Set clear team goals and delegated tasks and set deadlines.

• Recognized by management for providing exceptional customer service.
• Earned reputation for good attendance and hard work
• Collaborated with others to discuss new ways to increase sales and profit margins
• Responsible for onboarding and training all new baristas
• Improved operations by working with team members and customers to find workable solutions, allowing sales to increase now less than 40k per week.
• District trainer