JENNIFER L. BEER
East Hartford,CT
Summary
Directed retail operations with a focus on enhancing customer satisfaction and driving sales growth. Cultivated a high-performing team through targeted training and development programs. Oversaw successful store openings and revitalization projects to maximize profitability.
Overview
17
17
years of professional experience
Work History
Office Team Lead
ALDI
01.2023 - Current
- Responsible for the administration of the divisional office, divisional community events, and performance of direct reports.
- Responsible for the divisional administrative recruitment, selection, onboarding, training and development, and performance of divisional administrative office assistant’s retaining a motivated and professional workforce.
- Led the division culture through inspiring and motivating the team, leading by example and creating an environment that encourages open communication and teamwork.
- Addressed all divisional assistant minor staff grievances, conflicts, and operational issues quickly and professionally partnering with senior leadership to develop and create divisional solutions.
- Provided constructive and timely performance evaluations based on company key performance indicators.
- Acted as a liaison relaying information from national and senior management across all divisional departments ensuring team members and assistants understood the objectives and expectations of assignments/tasks.
- Led the ALDI benefits team in the administration of employee leaves of absence, reasonable accommodations, paid caregiver leave, paid parental leave, and wage calculations.
- Reviewed and processed and approved all divisional weekly payroll and paid time off requests.
- Reviewed and monitored division cost-controllables while maintaining positive relationships with third party contracts.
- Collaborated and partnered with national and senior management across all divisional departments and teams leading and communication information and training.
- Managed divisional compliance with established company policy and procedures, company audits.
- Strong ability to multitask, strong written and verbal communication skills, emotional intelligence and strong decision making and accountability skills.
- Strong ability to stay organized in a professional and efficient manner with effective time and resource management to maximize individual and team productivity.
Regional Manager
Companions & Homemakers
01.2018 - 01.2023
- Responsible for client growth and retention of each office through exceptional quality customer service facing role requiring a positive attitude, common sense, and customer service skills while handling stressful and unpredicted stressful situations gracefully.
- Oversee the quality assurance of calls and escalations with both direct reports and care staff.
- Strong ability to multi task through quality assurance review of direct reports and staff, possessing strong common sense to approach and resolve escalations, live monitoring of calls and weekly updates with teams, while handling large volume of calls and follow up documentation
- Handle all recruiting, onboarding and training of new branch managers and care staff through applicant stack and time star
- Responsible for daily review of all client and caregiver matches ensuring it is the best possible fit and reducing service failures
- Trained and skilled in how to handle CoVid-19 precautions, CDC guidelines and client care protocols with proper PPE
Store Manager
Evereve
01.2016 - 01.2018
- Responsible for all finance and inventory management of the South Windsor location. While delivering a positive attitude, quality customer service skills to help empower women for self worth through fashion.
- Coordinate location scheduling and managing high volume of schedule changes effectively.
- Visual merchandising
- Handled all onboarding documentation for new direct reports and processed payroll through time star
Store Manager/ District Trainer/District Manager
Francesca’s Collections
01.2009 - 01.2016
- Responsible for the finance and inventory management of the Glastonbury, South Windsor, Canton, West Hartford locations. Customer facing role requires a positive attitude, quality customer service skills and the ability to handle stressful situations gracefully
- Handled onboarding documentation for new direct reports and processes payroll for all associates through ADP and Paylocity.
- Responsible for regional training of new associates on processing payment, managing inventory and providing quality customer service
- Coordinated location scheduling and managed high volume of schedule changes effectively
- Visual Merchandising
Education
Associates Degree - Early Childhood Development
Briarwood College
Southington, CT01.2005
Skills
Utilized Microsoft Office applications to streamline workflow and improve team collaboration
Timeline
Office Team Lead
ALDI
01.2023 - Current
Regional Manager
Companions & Homemakers
01.2018 - 01.2023
Store Manager
Evereve
01.2016 - 01.2018
Store Manager/ District Trainer/District Manager
Francesca’s Collections
01.2009 - 01.2016
Associates Degree - Early Childhood Development
Briarwood College