Jennifer L. Conway
Kenmore
Summary
I am a highly motivated individual who is seeking a career opportunity to both benefit from and increase my educational abilities. I have experience working with people and I’m interested in a position that gives me the opportunity to utilize those skills, and to also show my value and commitment to help the company advance efficiently and productively. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician
Tops Pharmacy
Grand Island
03.2023 - 01.2025
- Prepared and processed medical insurance claim forms and records.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Assisted in training new employees on pharmacy procedures.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Waitress
Morton’s Steakhouse
Buffalo
01.2017 - 01.2019
- Provided high-end service to guests to ensure a great customer experience.
- Worked well as a team to carry out the task at hand.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Practices alcohol awareness.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Trained new employees to perform duties.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Waitress
The Buffalo Club
Buffalo
01.2016 - 01.2017
- Works for a high end clientele to ensure great customer service
- Provides problem solving skills as well as leadership skills
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Practices alcohol awareness
Beverage Server/Bartender
Seneca Buffalo Creek Casino
Buffalo
01.2013 - 01.2015
- Take guest orders to serve meals and drinks to ensure that the guests have an enjoyable experience.
- Provided high-end service to assist the customers with special requests and specifications.
- Practiced alcohol awareness.
- Provided creative problem-solving skills.
- Stocked bar with beer, wine, liquor and other beverage items as needed.
- Prepared checks, itemizing total meal costs and taxes.
- Greeted customers, answered questions and recommended specials to increase profits.
Nurse Assistant (Oncology Unit)
Sisters of Charity Hospital
Buffalo
01.2011 - 01.2013
- Maintain the HIPPA privacy rule
- Delivers and performs direct patient care under the supervision of the appropriate nursing staff.
- Provides comfort and security for patients, such as hygiene control, feeding, and safety.
- Demonstrates hospital protocol.
- Provided emotional support to family members during difficult times.
- Documented activities and recorded information in EMR system.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Observed universal precautions at all times when handling infectious materials or bodily fluids.
- Helped residents walk with or without self-help devices.
- Reported any changes in patient condition immediately to the RN or physician on duty.
Banquet Server/Server
Harrys Harbor Place Grille
Buffalo
01.2007 - 01.2012
- Worked on a team of other servers to ensure customer satisfaction and perform high-quality service.
- Settle the complaints and concerns of guest to secure a steady impressed clientele
- Replenished beverages throughout meal service as needed.
- Provided exceptional service to high volume of daily customers.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Communicated with chefs regarding any special requests from guests.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Administrative Assistant
CJ Brown Energy
Buffalo
01.2010 - 01.2011
- Demonstrated duties of general tasks such as filing, typing, answering phones, and directing to the appropriate connection.
- Performs and has a basic knowledge of general computer skills and programs.
- Maintained due dates and deadlines given by the instructor.
- Greeted visitors and provided general information about the company.
Education
Liberal-Arts
Trocaire College
Buffalo, NYSome College (No Degree) - Applied Science for Radiology
Niagara County Community College
Buffalo, NYSkills
- Interpreting orders
- Team collaboration
- FDA and HIPAA compliance
- Proper labeling
- Problem-solving skills
- Healthcare regulations
- Answering customer questions
- Billing support
- Drug safety
- Drug utilization review
- Administrative support
- Scheduling
- Assertiveness
- Negotiation strategies
- Calm demeanor
- Creative problem solving
References
Available upon request
Timeline
Pharmacy Technician
Tops Pharmacy
03.2023 - 01.2025
Waitress
Morton’s Steakhouse
01.2017 - 01.2019
Waitress
The Buffalo Club
01.2016 - 01.2017
Beverage Server/Bartender
Seneca Buffalo Creek Casino
01.2013 - 01.2015
Nurse Assistant (Oncology Unit)
Sisters of Charity Hospital
01.2011 - 01.2013
Administrative Assistant
CJ Brown Energy
01.2010 - 01.2011
Banquet Server/Server
Harrys Harbor Place Grille
01.2007 - 01.2012
Liberal-Arts
Trocaire College
Some College (No Degree) - Applied Science for Radiology
Niagara County Community College
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