Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer L. Diven

Alexandria,United States

Summary

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

18
18
years of professional experience

Work History

Office Manager / Program Operations Coordinator

NC3 & T&AM Programs, Defense Pentagon
01.2025 - Current
  • Manage daily operations and scheduling for two senior-level programs, coordinating meeting logistics, visit requests, and special event planning.
  • Oversee conference room reservations, prepare meeting environments, and ensure full compliance with security and protocol standards.
  • Coordinate domestic and international travel arrangements for government personnel via Defense Travel System (DTS), ensuring accurate expense reporting and regulatory compliance.
  • Submit and track work orders for office/facilities maintenance to maintain fully functional, professional workspaces.
  • Analyze administrative challenges and support leadership decision-making through data gathering, problem solving, and operational insights.

Office Manager / Executive Scheduler

Office of the Deputy Secretary of Defense, Defense Pentagon
04.2024 - 01.2025
  • Managed daily operations of the executive office and a complex, dynamic calendar aligned with mission priorities.
  • Oversaw official correspondence workflows, document tracking, and information flow across OSD and DoD offices.
  • Identified and implemented process improvements to enhance scheduling, staff coordination, and internal operations.
  • Provided daily briefings to staff and stakeholders on scheduling updates and key priorities.

Office Operations Lead / Administrative Manager

Office of the Assistant Secretary of Defense, Indo-Pacific Security Affairs, Defense Pentagon
08.2023 - 04.2024
  • Led a 10-person administrative team, managing all office operations, staff scheduling, and workflow coordination.
  • Authored and updated office standard operating procedures (SOPs), ensuring consistent and effective administrative practices.
  • Maintained continuity of administrative coverage across the component during high-tempo operations.
  • Fostered cross-functional collaboration with the Chief of Staff, Director of Administration, and senior leadership.

Operations Manager / Senior Administrator

316th Security Forces Group, Joint Base Andrews
01.2019 - 07.2022
  • Managed $700K+ in equipment and inventory; streamlined tracking processes to ensure 100% accountability.
  • Served as Information Management Officer, improving file systems, document permissions, and archival processes.
  • Oversaw multiple service programs and provided policy guidance to over 800 personnel.
  • Recovered $110K in underutilized funds through proactive financial management and process improvements.
  • Prepared executive-level reports, correspondence, and operational updates for senior leadership.

Shift Operations Manager / Team Lead

316th Security Forces Squadron, Joint Base Andrews
07.2018 - 12.2019
  • Directed office and operational coordination for security forces responsible for safeguarding critical resources.
  • Designed and implemented advanced training and response plans to enhance organizational readiness.
  • Mentored and developed team members, fostering a culture of accountability and continuous improvement.
  • Facilitated interagency collaboration and supported cross-functional crisis response initiatives.

Resource Advisor / Business Operations Manager

18th Security Forces Squadron, Kadena AB
10.2015 - 07.2017
  • Managed and executed budgeting, planning, and internal controls for a $964K program.
  • Oversaw contract management and procurement, securing funding for mission-critical initiatives.
  • Managed Government Purchase Accounts and ensured compliance with DoD purchasing standards.
  • Directed a significant technology upgrade and equipment acquisition program to enhance operational capabilities.

Operations Coordinator / Office Manager

Visitor Control Center & Pass and Registration, Seymour Johnson AFB
04.2014 - 08.2015
  • Directed office operations for the Visitor Control Center, processing over 51K base access requests.
  • Authored and published the VCC operating guide and improved internal processes to reduce customer wait times by 75%.
  • Coordinated cross-service base access and large event support, processing high-profile visitor requests.
  • Strengthened relationships with federal agencies through proactive coordination and information sharing.

Operations & Administrative Support Roles

01.2007 - 01.2014
  • Held progressive leadership positions managing office operations, scheduling, personnel records, budget tracking, and team leadership.
  • Extensive experience coordinating high-profile events, preparing executive correspondence, and managing complex administrative programs.
  • Demonstrated strong project management, logistical planning, and cross-functional coordination capabilities.

Education

Master of Science - Criminal Justice, emphasis in Behavioral Studies

Saint Leo University
St. Leo, Florida
10.2020

Associates degree - Fitness Recreation and Service Management

Community College of the Air Force
01.2016

Bachelor of Science - Paralegal Studies

Kaplan University
Davenport, Iowa
11.2010

Bachelor of Science - Criminal Justice and Administration

Park University
Parkville, Missouri
05.2010

Associates degree - Criminal Justice

Community College of the Air Force
01.2007

Skills

  • Office and facilities management
  • Operations and workflow optimization
  • Budget development and financial tracking
  • Staff leadership and team coordination
  • Process improvement and SOP development
  • Scheduling and calendar management
  • Contract and vendor management
  • Event planning and execution
  • Correspondence and document management
  • Travel coordination and expense reporting
  • Cross-functional collaboration
  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Customer relations
  • Employee training
  • Training and coaching
  • Workflow optimization

Timeline

Office Manager / Program Operations Coordinator

NC3 & T&AM Programs, Defense Pentagon
01.2025 - Current

Office Manager / Executive Scheduler

Office of the Deputy Secretary of Defense, Defense Pentagon
04.2024 - 01.2025

Office Operations Lead / Administrative Manager

Office of the Assistant Secretary of Defense, Indo-Pacific Security Affairs, Defense Pentagon
08.2023 - 04.2024

Operations Manager / Senior Administrator

316th Security Forces Group, Joint Base Andrews
01.2019 - 07.2022

Shift Operations Manager / Team Lead

316th Security Forces Squadron, Joint Base Andrews
07.2018 - 12.2019

Resource Advisor / Business Operations Manager

18th Security Forces Squadron, Kadena AB
10.2015 - 07.2017

Operations Coordinator / Office Manager

Visitor Control Center & Pass and Registration, Seymour Johnson AFB
04.2014 - 08.2015

Operations & Administrative Support Roles

01.2007 - 01.2014

Associates degree - Fitness Recreation and Service Management

Community College of the Air Force

Bachelor of Science - Paralegal Studies

Kaplan University

Bachelor of Science - Criminal Justice and Administration

Park University

Associates degree - Criminal Justice

Community College of the Air Force

Master of Science - Criminal Justice, emphasis in Behavioral Studies

Saint Leo University
Jennifer L. Diven