Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jennifer Lea

Malvern,AR

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Motivated to maintain customer satisfaction and contribute to company success. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

SYKES
Malvern, AR
12.2017 - 04.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Food Service Manager

All Around Grill
North Little Rock, AR
05.2014 - 10.2016
  • Integrated service and team management strategies to boost business profits.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced sales by promoting fresh, new products and assisting with creative menu selections.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Oversaw food preparation and monitored safety protocols.

Food Service Team Member

Andy's Restaurant
Malvern, AR
08.2012 - 10.2013
  • Received orders from customers and input into order management system.
  • Prepared food orders to support waitstaff and other team members.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

High School Diploma -

Malvern High School
Malvern, AR
05.1999

Skills

    • Customer Account Management
    • Upbeat and Positive Personality
    • Customer Data Confidentiality
    • Order and Refund Processing
    • Issue and Complaint Resolution
    • De-escalation Techniques
    • Data Entry and Maintenance
    • Calm and Professional Under Pressure
      • Upselling Products and Services
      • Customer Retention Strategies
      • Establishing and Maintaining Customer Relationships
      • Patient and Empathetic
      • Inbound and Outbound Calling
      • Billing Adjustments and Refunds
      • Computer Proficiency

Timeline

Customer Service Representative

SYKES
12.2017 - 04.2019

Food Service Manager

All Around Grill
05.2014 - 10.2016

Food Service Team Member

Andy's Restaurant
08.2012 - 10.2013

High School Diploma -

Malvern High School

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Jennifer Lea