Hi, I’m
Jennifer Lear
Glen Burnie,MD
Summary
Proven leader with extensive experience in staff training and inventory management, notably at Szechuan Inn. Excelled in building customer relationships and enhancing guest experiences, achieving significant long term and repeat business.
Skilled in organizational ability and verbal communication, adept at fostering a positive work environment and driving operational excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
years of professional experience
Work History
Szechuan Inn
Bar Manager
04.2023 - Current
Job overview
- Prepares weekly schedules of all bar staff, ensuring coverage for all positions.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Self Employed
Business Owner- CBA Confections
10.2020 - Current
Job overview
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
- Managed budgeting and financial reporting, ensuring profitability and identifying areas for cost reduction.
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
RamsHead Dockside
Bar Manager
08.2015 - 01.2020
Job overview
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved customer service rankings by resolving issues quickly and accurately.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Self Employed
Events Planner
01.2013 - 08.2016
Job overview
- Implemented marketing strategies for increased attendance at fundraising events, generating higher revenue for organizations.
- Negotiated favorable hotel room blocks and travel arrangements for out-of-town guests attending large-scale conferences or conventions.
- Managed all event logistics, ensuring seamless execution and positive guest experiences.
- Enhanced client satisfaction by meticulously planning and executing high-impact events.
- Monitored event budgets closely, identifying opportunities to reduce expenses without compromising quality or guest experience.
- Created visually appealing and engaging event spaces by incorporating innovative design elements.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
St. Clair Pediatrics
Doctor's Receptionist
02.2005 - 06.2010
Job overview
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
State Farm
Insurance Receptionist
07.2000 - 08.2001
Job overview
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Streamlined appointment scheduling for agents, resulting in increased efficiency and productivity.
- Enhanced office organization by maintaining updated client files and records.
- Consistently maintained courteous phone etiquette when engaging with callers seeking assistance.
- Provided administrative support to agents, enabling them to focus on sales and customer service.
- Efficiently processed payments from clients, accurately reconciling accounts receivable balances.
- Served as a reliable resource for clients seeking clarification about their policies or claims processes.
- Assisted in the resolution of client issues, demonstrating empathy and professionalism at all times.
- Maintained a high level of confidentiality when handling sensitive client information.
Kohl’s Ranch
Sales Receptionist
07.1999 - 08.2000
Job overview
- Strengthened customer loyalty through professional follow-up communication after each sale.
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
- Developed strong rapport with clients during their visits to the resort resulting in improved customer retention rate.
- Supported successful promotional events with meticulous organization and coordination skills.
- Streamlined appointment scheduling, resulting in improved time management for sales staff.
- Contributed to higher lead conversion rates by effectively qualifying incoming calls and inquiries.
- Participated actively in weekly meetings with the sales team to provide reception-related updates aiding better decision-making processes.
- Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
Education
Eastern Arizona College Payson, AZ
AA from Medicine
Yuba College Yuba City, CA
AA from Nursing
Liberty University Lynchburg, VA
BA from Social Work
05.2014
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Staff Scheduling
- Inventory Management
- Organizational ability
- Customer Relationship Building
- Guest Interaction
- Outgoing Personality
Timeline
Bar Manager
Szechuan Inn
04.2023 - Current
Business Owner- CBA Confections
Self Employed
10.2020 - Current
Bar Manager
RamsHead Dockside
08.2015 - 01.2020
Events Planner
Self Employed
01.2013 - 08.2016
Doctor's Receptionist
St. Clair Pediatrics
02.2005 - 06.2010
Insurance Receptionist
State Farm
07.2000 - 08.2001
Sales Receptionist
Kohl’s Ranch
07.1999 - 08.2000
Eastern Arizona College
AA from Medicine
Yuba College
AA from Nursing
Liberty University
BA from Social Work