Jennifer Lear

• Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with Rideshare Drivers
• Managed high levels of call flow and responded to Moped Transit and Rideshare technical support needs.
• Investigated and resolved Driver inquiries and complaints quickly.
• Maintained Driver satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Used Zendesk to manage and process support inquiries and requests
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Promptly corresponded with applicants and coordinated and conducted interviews.
• Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.

• Manage large number of incoming calls, emails, and ticket inquiries.
• Worked closely with FedEx to ensure safety camera's were installed on over 66,00 FedEx trucks.
• Identify and assess customer's need by answering product and service questions; suggesting information about other products and services we offer.
• Assist customers in finding our best product solutions for them and process payments and shipping. Using platforms such as QuickBooks, Expandable and FedEx Ship Manager.
• Opens and maintains customer accounts by properly recording account information
• Provide technical support for various camera systems, sensor systems and Mobile DVRs.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.

Managed a large number of incoming calls, emails, and ticket inquiries.

• Resolved various issues and discrepancies for customers.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Handled billing information over phone.
• Provided customers with information about availability and pricing.
• Worked closely with front desk to achieve full occupancy of property.
• Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.