Jennifer Lea Welsh

Oneida Nation Enterprises, Turning Stone, Verona, New York (315) 361-7711.

• Management of Forbes 4-Star Restaurant and Bar front-of-the-house operations.
• Supervised and coordinated activities of restaurant staff to ensure guest experiences and Forbes standards are met.
• Assigned duties and shifts to restaurant staff according to workload requirements.
• Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
• Resolved customer complaints regarding food quality or service issues promptly and courteously.
• Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.
• Recommended measures for increasing profits or reducing losses related to food preparation processes or staffing levels.
• Ensured that all liquor laws are observed while serving alcoholic beverages.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

• Highball LLC, Portland Oregon
• Owner operator of Cosmo Lounge.
• Developed relationships with vendors, distributors, and local businesses.
• Negotiated contracts with suppliers to ensure quality and cost-effective products.
• Resolved customer complaints promptly and professionally.
• Monitored bar performance metrics to identify areas of improvement.
• Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
• Developed and implemented strategies to enhance team performance, improve processes and boost results.
• Delegated work to staff, setting priorities and goals.

• NWI Investigative Group Woburn, MA (781) 935-7770
• Performed surveillance and informational probes on potential fraudulent workers compensation and insurance claims
• Duties included on site surveillance of individuals, search of public records, and clandestine interactions with target clients and/or possible witnesses
• Collected intelligence from public records and sources in the field.
• Developed investigative strategies based on case information.
• Compiled detailed written reports of investigation findings for clients.