Dynamic Executive Assistant with proven expertise at the State Education Resource Center, excelling in calendar management and travel coordination. Recognized for meticulous attention to detail and exceptional communication skills, I streamline operations and enhance executive productivity, ensuring seamless project execution and superior administrative support.
Overview
26
26
years of professional experience
Work History
Executive Assistant
State Education Resource Center (SERC)
Waterbury, Connecticut
06.1999 - Current
Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
Coordinated communications between departments to ensure timely completion of projects.
Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
Assisted with special projects such as researching topics or creating presentations for management review.
Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
Reviewed and processed expense reports and invoices for accuracy and completeness.
Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
Coordinated meeting and work schedules for staff teams and executives.
Managed external contacts and kept track of periodic communication needed for priority actions.
Made travel arrangements for employee trips and conferences.
Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
Managed director's calendar and prepared meeting agenda and materials.
Created PowerPoint presentations used for diverse business needs.
Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Managed daily invoices, reports and proposals.
Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Set up meeting and event logistics for senior management and updated calendars.
Managed and tracked expenses to meet company budget requirements.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Leveraged word processing software to create proposals, letters and memos.
Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Conducted research and collected and analyzed data to prepare reports and documents.
Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
Followed proper accounting and bookkeeping procedures to support audits.
Made travel arrangements to provide executives seamless and travel policy-approved business trips.
Handled confidential information with discretion and integrity.
Facilitated communications by forwarding emails, transferring calls and filing documents.
Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Delivered optimal administrative, customer service and case management support.
Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
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