Jennifer LeCates
Milton,FL
Summary
Accomplished General Manager with a proven track record, enhancing operational efficiency and customer loyalty through expert team training and development, and strategic P&L management. Skilled in fostering organizational growth and maintaining a professional demeanor under pressure, demonstrating exceptional leadership and networking abilities. Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
IHOP
03.2022 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Fresh Food Manager
Winn Dixie Supermarket
09.2017 - 03.2022
- Maintained compliance with health code standards.
- Purchased new inventory according to expected regular and holiday demand.
- Completed cycle counts and monthly inventory.
- Determined and implemented appropriate productivity, quality and service goals.
- Trained and led team of [Number] department team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Division Manager
Waffle House
10.2001 - 09.2017
- Met divisional objectives by recruiting and qualifying vendor and trade bases.
- Controlled costs by streamlining operations and reducing waste.
- Achieved profit and loss objectives through effective coaching and training processes.
- Set and oversaw division budgets in excess of $3,000,000 per year.
- Supervised daily planning, coordination and administration for division operations.
- Established clear and consistent policies and procedures.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Fred J Page High School
Franklin, TN05.1989
Skills
- Operations Oversight
- Workflow Planning
- Program Administration
- Loss Prevention
- P&L Management
- Account Management
- Expense Control
- Customer Retention
- Schedule Management
- Staff Management
- Change Implementation
- Labor Cost Controls
- Organizational Development
- Team Player
- Inventory Control
- Team training and development
- Motivation
- Networking abilities
- Training and coaching
- Efficient multi-tasker
- Effective leader
Certification
Manager's servsafe cerificstion; exp. 2028.
Timeline
General Manager
IHOP
03.2022 - 07.2024
Fresh Food Manager
Winn Dixie Supermarket
09.2017 - 03.2022
Division Manager
Waffle House
10.2001 - 09.2017
High School Diploma -
Fred J Page High School