Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jennifer Lecona

Los Angeles,CA

Summary

Result-driven retail leader with 3+ years of experience at Sephora, specializing in sales, service, and team development. I began as a Sales and Service Lead in a C-volume location in 2022 and was quickly promoted to an A-volume store in 2023, consistently excelling in driving performance, client experience, and operational excellence. Recognized for strong leadership, people development, and the ability to thrive in high-volume environments. Currently seeking to advance into an Assistant Store Manager role to continue contributing to Sephora's growth, and elevate team and client success.

Overview

7
7
years of professional experience

Work History

Sales and Service Lead

Sephora The grove
Los Angeles, California
07.2023 - Current
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coached, guided, and celebrated a team of Beauty Advisors and Coordinators to achieve sales goals while providing excellent client service.
  • Able to adapt to changing priorities and handle a fast-paced environment.
  • Successfully, a key driver of implementing a positive and productive environment where both cast and clients thrive.
  • Worked with cross-functional teams to achieve goals.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Sales and Service Lead

Sephora
Manhattan Beach, California
07.2022 - 07.2023
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed daily operations and ensured smooth customer service flow.
  • Resolved customer complaints and provided effective solutions promptly.
  • Provided guidance to staff members regarding operational procedures.
  • Coordinated promotional events to boost store visibility and attract customers.
  • Managed daily operations including staffing shifts, cash handling, inventory control and merchandising displays.

Key Holder

NYX Cosmetics USA Inc.
Torrance, CA
08.2018 - 06.2019
  • Responsible for opening/closing of the store, bank deposits, weekly paperwork, and unloading of shipments
  • Met daily, weekly, and monthly sales goals
  • Handled guest complaints and maintained a positive shopping experience for all guest
  • Maintained the stores visual merchandising standard by ensuring that all visual displays are properly installed and maintained
  • Assisted in setting the direction and goals for each shift and ensured all scheduled employees receive scheduled breaks and meal periods
  • Provided support to the on boarding and continued training of sales associates
  • Managed and ran sales floor smoothly and efficiently in high paced work environment

Education

High School Diploma -

Millikan High School
Long Beach, CA
5 2015

Skills

  • Bilingual communication
  • Detail orientation
  • Client retention strategies
  • Inventory management
  • Relationship management
  • Customer consultation skills
  • Trend analysis
  • Product knowledge
  • Microsoft Office proficiency
  • Team building
  • Staff training
  • Effective communication

Affiliations

References provided upon request

Timeline

Sales and Service Lead

Sephora The grove
07.2023 - Current

Sales and Service Lead

Sephora
07.2022 - 07.2023

Key Holder

NYX Cosmetics USA Inc.
08.2018 - 06.2019

High School Diploma -

Millikan High School

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