Jennifer Ledbury

• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Managed daily administrative tasks to ensure smooth operations within the medical office environment.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
• Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
• Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.

** Please do not contact current employer at this time as I have not let them know I am actively seeking other employment **

• Maintain student records
• Complete all student transportation changes
• Dispense medications to students
• Maintain student attendance records
• Provide first aid to all students and contact EMS when needed

• CMA duties in Occupational Medicine: performs drug screens, breath alcohol testing, immunizations, point of care testing, lab draws, eye exams, audiology exams, performing vitals while preparing patient to see practitioner, scheduling appointments, all appointment follow up and office duties such as answering phones and faxing and light cleaning.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Completed EKGs and other tests based on patient presentation in office.

• Providing wide range of secretarial and clerical support to ensure efficient operation of the department including answering telephones, faxing, release of medical records and general customer service.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained a professional office environment through effective organization, inventory management, and supply ordering processes.
• Handled sensitive information with discretion while maintaining strict confidentiality standards as outlined in company policies and legal regulations.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Managed reception area, answered telephone calls and received packages.

• Providing professional dispatch services to community in multi-agency dispatch center; receive calls from public regarding crime and emergency situations, dispatch appropriate safety service response, maintain records of actions taken and monitor and operate various radio and computer equipment.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
• Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
• Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
• Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
• Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and up to date.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
• Questioned callers to determine nature of problems and locations to direct type of response needed.

• Responsible for the supervision and direction of the multiple functions of a medical clinic as staff and practitioner scheduling, payroll, supply management, monitoring and evaluating the quality of service provided by the clinic and take appropriate action to correct as needed, reports such as production and quality improvement, lead monthly staff meetings, authorizing payments of accounts payable and filling in as a CMA as needed.
• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Hired, trained and supervised employees to maintain team of high performers.
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
• Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
• Improved patient satisfaction through effective communication and compassionate care.
• Attended regular meetings with hospital administrators to discuss clinic operations and policies.
• Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
• Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
• Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
• Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
• Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Communicated with patients, ensuring that medical information was kept private.
• Led transition to electronic health records, improving accuracy and accessibility of patient information.

• Responded quickly to mayday calls or other emergencies/requests for assistance while coordinating with local law enforcement/EMS when necessary for swift resolution of incidents as needed.
• Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
• Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Upheld a professional appearance and demeanor while on duty.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Yeoman - all human resource type duties such as maintaining personnel records and pay, facilitating all transfer paperwork and assisting other rated members with any and all HR questions/concerns.
• Machinery Technician - MLB/SRB/UTB mechanic and second in charge, ensuring proper working order of all mechanical operations onboard at all times and perform as additional crew member for all SAR cases.
• Maritime Boarding Officer - designated LEO in charge of of leading armed boarding team in the enforcement of US laws and regulations in safe and professional manner.

** Reentry code is RE-1 *