Compassionate and self determined professional accustomed to treating diverse clients needs while managing dynamic conditions. Collaborative professional possessing excellent critical thinking skills and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing multiple task.
Hi, I’m
Jennifer Lee
Euless,Texas
Summary
Overview
14
years of professional experience
Work History
Dallas County Health and Human ServicesDallas, Texas
Case Manager
11.2017 - Current
Job overview
- Adheres to ethical principles and standards to protect clients' confidential information.
- Gathers data and reporting of participant information to the U.S. Department of Housing and Urban Development
- Schedule appointments, accepts phone calls, and meets with walk-in clients in regards to determination of eligibility, annual re-certification per HUD regulations
- Conducts Criminal Background checks on all family members 18 years and older
- Prepares initial Housing Assistance Payments contracts for financial assistance
- Audits files for quality control and compliance with HUD regulations
- Provides excellent customer service skills and techniques in the performing all duties
Visiting Nurse Services of New YorkNew York, NY
Family Advocate
06.2017 - 09.2017
Job overview
- Assessed family needs and decided what type of services would be needed
- Provided advocacy for families that were experiencing crisis with their child
- Linked client’s to community resources and support programs
- Provided short term case management
- Conducted one month satisfactions surveys
- Promoted program services to local schools, community organization to increase program monthly client base
Providence House Brooklyn, NY
Housing Specialist
02.2017 - 06.2017
Job overview
- Assisted clients with permanent housing transitions.
- Verified assets and income for applicants.
- Communicated with housing managers and rental agencies on behalf of clients.
- Found affordable housing options for people and families.
- Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
- Performed statistical collection to track tenant communication and applicant data.
Independent Living Systems, ILSNew York, NY
Care Coordinator
12.2015 - 10.2016
Job overview
- Assisted clinical care manager and non-clinical care manager to coordinate interventions for individualized care plans
- Identified and effectively use health plan benefits/community resources to meet the needs of the member
- Generated authorization for member service plans
- Answered 50-75 calls a day to address member insurance needs
- Assisted in report production, data collection and date entry for care plan management
- Assessed member grievances and complete proper investigations to resolve complaint
- Trained new staff members
- Recruited staff by screening resumes, conduct screenings and interviews of candidates
Catholic CharitiesQueens , NY
Case Manager
08.2012 - 11.2015
Job overview
- Conducted interviews and intakes of participants to determine eligibility for services
- Managed a case load of 70 plus clients who have a history of homelessness
- Advocated and refer clients to public housing, realtors, landlord and community based agencies
- Coordinated access to social services, benefits and recovery base-supports
- Processed and disbursed financial assistance to cover rent and utility arrears
- Developed, plan and implemented workshops and groups for participant skill enhancement
The City University of New YorkNew York, NY
College Admissions Advisor
09.2009 - 07.2012
Job overview
- Responded to approximately 75-100 calls that address prospective student’s varying inquiries in a call center setting
- Counseled prospective high school students to formulate realistic educational plans along with short and long term goals
- Utilized student information systems and other online database systems to assist applicants
- Guided applicants through the online admissions application
- Provided extensive information to students regards undergraduate schools at all CUNY colleges
- Trained new staff on policy, procedures and usage of database management systems
Education
John Jay College of Criminal Justice of The City University of New YorkNew York, NY
Bachelor of Science from Criminal Justice
05.2010
University Overview
Texas Woman's UniversityDenton, TX
Bachelor of Science from Nursing
University Overview
Skills
- Decision Making
- Verbal and Written Communication
- Documentation and Reporting
- Problem-Solving
- Emotional Awareness
- Positive Attitude
- Calm Under Pressure
- Organized and Detail-Oriented
- Helpful and Service-Oriented
Timeline
Case Manager
Dallas County Health and Human Services
11.2017 - Current
Family Advocate
Visiting Nurse Services of New York
06.2017 - 09.2017
Housing Specialist
Providence House
02.2017 - 06.2017
Care Coordinator
Independent Living Systems, ILS
12.2015 - 10.2016
Case Manager
Catholic Charities
08.2012 - 11.2015
College Admissions Advisor
The City University of New York
09.2009 - 07.2012
John Jay College of Criminal Justice of The City University of New York
Bachelor of Science from Criminal Justice
Texas Woman's University
Bachelor of Science from Nursing
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