Jennifer Lee
Carolina,RI
Summary
Results-oriented home health executive with demonstrated record of accomplishment in streamlining operations, improving financial status and maximizing quality of care. Decisive leader promoting operational improvements, financial responsibility and positive culture as keys to success.
Overview
25
25
years of professional experience
Work History
Interim President and Executive Director
VNA Of Care New England
08.2022 - Current
- Enhanced company performance through decisive leadership and efficient resource allocation.
- Managed financial, operational and human resources to optimize business performance.
- Managed budgetary planning process, aligning financial resources with strategic priorities effectively.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing corrective actions promptly.
- Reduced operational costs through strategic cost management initiatives.
- Revitalized internal processes to improve overall operational efficiency and productivity.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Facilitated change management initiatives, ensuring smooth transitions during periods of transformation or restructuring.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Identified issues, analyzed information and provided solutions to problems.
- Represented organization at industry conferences and events.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Director of Home Health
VNA Of Care New England
02.2016 - 08.2022
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Assisted in recruiting, hiring and training of team members.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored and coordinated workflows to optimize resources using Lean Principles.
Rehab Manager
VNA Of Care New England
03.2010 - 02.2016
- Managed a team of therapists and support staff to provide effective and efficient patient care in a timely manner.
- Grew Rehab Department from 38 clinicians to 52 clinicians thereby driving revenue growth for the organization
- Spearheaded and implemented new projects to meet the needs of the community including regenerated Steady Strides Program and Stroke Aftercare Program.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Implemented evidence-based treatment modalities that resulted in better functional outcomes for patients recovering from acute injuries or chronic conditions.
- Strengthened collaboration between nursing and rehabilitation teams by moving to a multidisciplinary POD model.
Physical Therapist
VNA Of Care New England
09.2006 - 03.2010
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Implemented evidence-based practices in treatment approaches, staying current with industry research and best practices.
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
Director of Rehab Services
Cedar Crest Sub-Acute Rehab Centre
04.1999 - 09.2006
- Responsible for the Clinical Performance of 20+ therapists in 3 sites
- Expanded Rehab Services department through strategic planning and resource allocation.
- Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
Education
Master of Science - Physical Therapy
05.1998
Bachelor of Science - Human Sciences And Services
05.1995
Skills
- Operational Excellence
- Results Orientation
- Analytical and Critical Thinker
- Articulate Communication
- Management Team Leadership
- Budget Management
- Systems Organization
- Process Improvement
- Industry Expertise
- Balanced Work Ethic
- Relationship and Team Building
- Approachable leader
Timeline
Interim President and Executive Director - VNA Of Care New England
08.2022 - Current
Director of Home Health - VNA Of Care New England
02.2016 - 08.2022
Rehab Manager - VNA Of Care New England
03.2010 - 02.2016
Physical Therapist - VNA Of Care New England
09.2006 - 03.2010
Director of Rehab Services - Cedar Crest Sub-Acute Rehab Centre
04.1999 - 09.2006
University of Rhode Island - Master of Science, Physical Therapy
University of Rhode Island - Bachelor of Science, Human Sciences And Services
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