Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Sebesta

Elliottsburg,PA

Summary

Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management and customer service. Team-oriented, adaptable and results-driven. Known for reliability, effective communication, and problem-solving abilities. I am looking obtain a position that will utilize my skills, abilities and experience to contribute to any company's success.

Overview

22
22
years of professional experience

Work History

Bartender

New Bloomfield VFW Post 7463
10.2022 - 08.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bank Teller

Bank Of Landisburg
05.2021 - 01.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Customer Service Representative/Scheduling Representative

Orkin Pest Control
10.2019 - 05.2021
  • Managed all incoming calls for new and current customers.
  • Scheduled new and reoccurring appointments.
  • Mapped and routed technician schedules for customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.


Patient Account Representative

OneCare Billing/Getix Health
07.2019 - 06.2019
  • Worked patient accounts for multiple surgery centers using multiple billing systems. Medical billing included submitting claims, secondaries, rejections, workman’s comp/auto claims and corrected claims. Additional tasks included daily billing reports, missing charges reports, data entry, researching patient account information, verifying insurance, obtaining authorizations, patient statements/ledgers, taking patient payments, answering phones, customer service and any additional miscellaneous tasks requested by my supervisor.

Caregiver

Angels on Call
08.2017 - 07.2019
  • Provide In-home care to seniors and persons with disabilities. Tasks include, but are not limited to: ROM exercises, Incontinence care, Meal preparation, Feeding, Toileting, Showering/Bathing, Dressing, Housework, Transportation, Medication reminders, Grocery shopping, Transfers with and without a Hoyer lift, Emptying Catheter/Colostomy bags, Assisting with personal hygiene, Running errands, Community Integration, Practice social skills, Miscellaneous tasks.

HAB/Personal Care Aide

Community Resources for Independence
03.2017 - 07.2017
  • Provided In-home care to seniors and persons with disabilities. Tasks included, but were not limited to: ROM exercises, Incontinence care, Meal preparation, Feeding, Toileting, Showering/Bathing, Dressing, Housework, Transportation, Medication reminders, Grocery shopping, Transfers with and without a Hoyer lift, Emptying Catheter/Colostomy bags, Assisting with personal hygiene, Running errands, Community Integration, Practice social skills, Miscellaneous tasks.

Home Health Aide

Public Partnerships LLC
10.2013 - 01.2016
  • Worked as an Independent direct care worker for a live-In disabled relative. Performed daily massages on legs, feet, back and hands. Monitored, maintained and administered daily medications; including injections as needed. Scheduled and provided all transportation for all doctor appointments. Acted as representative for personal financial/bills, insurance and disability phone calls. Prepared and provided all meals. Provided personal care of clients hygiene; assisted in bathing/showering, finger and toenail maintenance, hair trimming and styling, assisted in dressing. Provided transportation for all appointments and miscellaneous errands. Performed the majority of grocery shopping for client and filled all prescriptions. Performed all housework and laundry for client. Maintained the cleanliness and organization of clients living area. Performed miscellaneous tasks and errands as needed by client.

HR/Marketing Representative & Outpatient Drug & Alcohol/MH Office Administrator

Valley Counseling Group
07.2008 - 01.2013
  • Performed and oversee all administrative duties of the Outpatient Drug & Alcohol/MH Program. Review, verify and process employee's personal & tax information, pay rate and hours worked for payroll and biweekly checks & balances reports. Perform administration and verification of payroll. Complete employee file audits on a monthly basis. Handle employee benefits for new and current employees. Report Unemployment compensation claims. Prepare for and attend Unemployment compensation hearings and appeals. Report Workman's Compensation claims. Enter all employee data into AD Computer system. Track vacation time, sick leave and training hours. Train new hires for orientation and review of paperwork, policies & procedures, ethics and code of conduct. Create payroll data report for the Department of Labor on biweekly basis. Scheduled all appointments for clients and staff. Employee/Intern recruiting at numerous colleges/universities in Pennsylvania, Prepare Media kits for presentations at other agencies. Assist in writing press releases for new programs and events. Create proposals and marketing plans. Organize upcoming events and fundraisers. Assist in creating and writing quarterly newsletter.

Administrative Assistant to the Outpatient Drug & Alcohol/Mental Health Program

Valley Counseling Group
02.2006 - 07.2008
  • Provided administrative assistance and support to the AOD/MH Directorate. Performed administration and verification of payroll. Entered client data into FM Pro Utilization program. Performed all Drug & Alcohol and Mental Health client screenings and prepared files for Intake process. Maintained client and staff schedules. Assisted Director in Intake process with clients. Maintained FM Pro files to include Levels of care for 1A and 1B open and closed clients. Submitted and tracked client authorizations from Local county government agencies, Magellan and third party insurance agencies. Liaison for all communication with probation, parole and county officials. Weekly auditing of all open and closed client charts. Prepared client files and assisted with State mandated audits. Distribute audit findings to counselor and director. Maintenance of Client records and filing room. Performed miscellaneous tasks assigned by director. Answered incoming calls as needed.

Office Administrative Assistant

Valley Counseling Group
06.2003 - 02.2006
  • Answer all incoming phone calls and schedule appointments. Greet visitors and clients as they came into the office. Perform administration, verification and processing of payroll. Entered all employee and client data in correct data entry programs. Communication liaison between client, staff and all outside agencies; including insurance agencies, probation/parole and county government officials for funding and coordination of services. Created reports and spreadsheets as required by director. Completed weekly status reports for director. Monitor all clientele treatment attendance. Acted as purchasing agent for all educational and office materials. Performed a variety of miscellaneous administrative tasks as required by director.

Education

High School Diploma -

Emmaus High School
Emmaus, PA
06-1999

Skills

  • Adult, Child and Infant First Aid & CPR Certified
  • Trained in Ethics, Confidentiality, Addictions 101, Screening and Assessment, Crisis Prevention Intervention Education, HIPPA Compliance, Co-Occurring Psychiatric and Substance Abuse Disorders, HIV/AIDS Education and Prevention and TB/STD/Hepatitis Education
  • Over 20 years of Customer service experience
  • Experienced in Microsoft Word, Excel, Publisher and Power Point
  • Knowledge of FM Pro Client Data System, QuickBooks and AD Payroll system
  • Excellent computer, typing and phone skills
  • Friendly, outgoing, reliable and holds an excellent rapport with staff
  • Team player attitude
  • Strong multitasking skills

Timeline

Bartender

New Bloomfield VFW Post 7463
10.2022 - 08.2025

Bank Teller

Bank Of Landisburg
05.2021 - 01.2023

Customer Service Representative/Scheduling Representative

Orkin Pest Control
10.2019 - 05.2021

Patient Account Representative

OneCare Billing/Getix Health
07.2019 - 06.2019

Caregiver

Angels on Call
08.2017 - 07.2019

HAB/Personal Care Aide

Community Resources for Independence
03.2017 - 07.2017

Home Health Aide

Public Partnerships LLC
10.2013 - 01.2016

HR/Marketing Representative & Outpatient Drug & Alcohol/MH Office Administrator

Valley Counseling Group
07.2008 - 01.2013

Administrative Assistant to the Outpatient Drug & Alcohol/Mental Health Program

Valley Counseling Group
02.2006 - 07.2008

Office Administrative Assistant

Valley Counseling Group
06.2003 - 02.2006

High School Diploma -

Emmaus High School

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