Jennifer Lee
LAKE HAVASU CITY,AZ
Summary
Experienced administrative professional with a background in hospitality management, data analysis, and auditing. Currently pursuing a Bachelor's degree in Creative Writing. Seeking content writing and data entry roles to transition into the field of study. Known for organizational skills, attention to detail, and meeting deadlines. Passionate about delivering high-quality work.
Overview
11
11
years of professional experience
Work History
General Administrative Manager
Havasu solar
10.2022 - Current
- Managed day-to-day operations for all administrative departments.
- Implemented organizational structure and documented policies.
- Spearheaded company training portal creation and maintenance.
- Established communication channels with other locations.
- Managed CRM and project management software systems.
- Conducted employee training on systems and procedures.
Data Analyst
Havasu Solar
10.2022 - Current
- Established procedures for pre-sale data entry and organization.
- Managed CRM system and generated pre/post-sale reports.
- Distributed reports directly to executives for decision-making.
- Oversaw lead dispatch team and streamlined lead distribution.
- Collaborated with vendors and marketing for lead management.
- Optimized data access and storage for improved analytics.
Project Manager
Havasu solar
09.2021 - 10.2022
- Managed pipeline of over 100 residential solar projects.
- Coordinated timelines, resources, and budgets.
- Facilitated communication between teams, subcontractors, and clients.
- Monitored project progress and ensured compliance with standards.
- Implemented project management best practices and resolved issues.
Customer Service Desk
Albertsons
02.2021 - 09.2021
- Ran the customer service desk for the closing shift.
- Processed customer returns, exchanges, lottery, cigarettes.
- Held keys to locked merchandise and assisted customers with high end alcoholic purchases as well.
- Ensured all customers received promotions and sale pricing and were treated with the utmost respect while shopping in our retail location.
Night Auditor/Team Lead
Harrah’s Laughlin
09.2019 - 06.2020
- Oversaw night operations for a resort hotel with 1,000+ rooms.
- Managed night staff and conducted nightly audits.
- Handled guest inquiries and complaints with professionalism.
- Generated and distributed daily reports to executives.
- Collaborated with department heads for data gathering.
Hotel Front Desk Supervisor
Colorado Belle & The Edgewater Resorts
07.2018 - 09.2019
- Supervised front desk operations for two hotels with 1,500+ rooms.
- Managed staff, enforced policies, and conducted training.
- Handled guest inquiries, complaints, and room management.
- Utilized hotel management software systems.
- Demonstrated leadership and problem-solving skills.
Front Desk Clerk & Night Auditor
Tropicana Laughlin
04.2017 - 07.2018
- Managed guest check-ins, check-outs, and inquiries.
- Conducted night audit procedures with attention to detail.
- Handled cash transactions and resolved guest issues.
- Maintained cleanliness and organization at the front desk.
Kitchen and Bath Designer
Lowes Home Improvement
10.2015 - 04.2017
- Provided design consultations and developed innovative designs.
- Coordinated product selection, delivery, and installation.
- Achieved sales targets and provided excellent customer service.
Kitchen and Bath Designer
Home Depot
03.2014 - 02.2015
- Provided design consultations and developed innovative designs.
- Coordinated product selection, delivery, and installation.
- Achieved sales targets and provided excellent customer service.
Special Services Associate
Home Depot
05.2013 - 02.2015
- Provided exceptional customer service at the service desk.
- Managed inquiries, returns, exchanges, and special orders.
- Conducted transactions accurately and assisted with product inquiries.
Education
Bachelor of Arts - Creative Writing
Southern New Hampshire University
Manchester, NH12.2024
Associate of Arts - General Studies
Mohave Community College
Lake Havasu City, AZ05.2016
Skills
- Excellent writing skills across various formats
- Proficiency in grammar, punctuation, and syntax
- Ability to conduct thorough research and fact-checking
- Strong storytelling and narrative development skills
- Experience with SEO (Search Engine Optimization) principles and keyword integration
- Comfortable working with remote collaboration tools like Google Docs, Microsoft Office Online, or Dropbox Paper
- Excellent Time management Able to meet deadlines
- Adaptability to different writing styles and tones based on client or brand requirements
- Attention to detail and commitment to producing high-quality, error-free content
- Excellent communication skills for remote collaboration with editors, clients, and team members
- Experience with remote work tools such as Slack, Zoom, and various project management software
Timeline
Data Analyst
Havasu Solar
10.2022 - Current
General Administrative Manager
Havasu solar
10.2022 - Current
Project Manager
Havasu solar
09.2021 - 10.2022
Customer Service Desk
Albertsons
02.2021 - 09.2021
Night Auditor/Team Lead
Harrah’s Laughlin
09.2019 - 06.2020
Hotel Front Desk Supervisor
Colorado Belle & The Edgewater Resorts
07.2018 - 09.2019
Front Desk Clerk & Night Auditor
Tropicana Laughlin
04.2017 - 07.2018
Kitchen and Bath Designer
Lowes Home Improvement
10.2015 - 04.2017
Kitchen and Bath Designer
Home Depot
03.2014 - 02.2015
Special Services Associate
Home Depot
05.2013 - 02.2015
Bachelor of Arts - Creative Writing
Southern New Hampshire University
Associate of Arts - General Studies
Mohave Community College
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