Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER LEEANN THOMAS

Big Stone Gap,VA

Summary

Logistics professional prepared for this role with strong background in inventory management and order fulfillment. Known for effective coordination and maintaining accuracy in high-pressure settings. Focused on team collaboration and achieving results through reliability and adaptability. Skilled in using warehouse management systems and following safety protocols.

Experienced with warehouse operations, including order picking and inventory management. Utilizes knowledge of warehouse management systems to ensure accurate and timely order fulfillment. Track record of maintaining high levels of accuracy and efficiency in fast-paced environments.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

24
24
years of professional experience

Work History

Order Picker

Walmart
09.2023 - 02.2025
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.

Warehouse worker

Anitas Snack foods
11.2022 - 08.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

Customer Service Rep.

Sykes
08.2022 - 10.2022
  • Managed communication with customers to resolve complaints and improve customer loyalty.
  • Provided well-informed advice to customers regarding individual requirements.
  • Oversaw client refunds, inquiries, and complaints.
  • Coordinated and troubleshooted problems with customer accounts.
  • Safeguarded compliance with company policies when managing clients information.
  • Headed customer support, account management, and customer location.
  • Improved customer satisfaction survey rating and customer retention by 20%.

Warehouse Worker

Amazon
09.2021 - 05.2022
  • Completed over 100 customer orders each day in a warehouse setting.
  • Kept warehouse stations and equipment in good working order in accordance with OSHA requirements.
  • Carefully organized boxes and balanced weight on product pallets for optimal storage and shipment.
  • Stood, sat, bended, and walked for long periods of time while manually transporting warehouse materials weighing up to 50 pounds and maintaining stamina.
  • Kept all documentation and records accurate and up-to-date with the most recent data to avoid errors in processing or delivery.
  • Moved and lifted heavy loads of merchandise using pallet jacks, forklift, and order pickers equipment.
  • Used forklifts and pallet jacks to move products.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Processed incoming shipments after they arrived by scanning boxes and envelopes and updating the system with computer.
  • Used RF scanners to track merchandise and double-check container contents.
  • Used forklifts and order picker equipment to unload, move, and store products.
  • Inspected work areas for cleanliness and obstructions, and I removed cartons and boxes to keep work areas clutter-free for easy movement.
  • Offered to help managers with all projects as a volunteer, demonstrating my willingness to learn new skills and expand my knowledge.
  • Inspected them for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Tracked inventory movements using hand-held devices, computer terminals, and manual entry, and conducted audits to uncover and address any discrepancies.
  • Moved products of all sizes with overhead cranes, forklifts, and other equipment, consistently exceeding performance targets.
  • Identified insufficient materials and faulty equipment and alerted supervisors.
  • Labeled products or boxes and palletized larger groups for delivery to other warehouse to prepare inventory for sale or shipment.
  • Stacked boxes, pallets, and other materials to increase productivity and safety.
  • Lifted materials weighing up to 50 pounds on a regular basis.
  • Practiced defensive driving when driving company vehicles and heavy equipment.
  • Moved inventory to and from target locations using forklifts and other transportation vehicles.
  • Labeled and accurately moved customer orders to meet shipment deadlines and minimize errors.
  • Prepared orders for shipment by picking, packing, and labeling merchandise in a systematic manner.

Manager/ Trainer

T&A Mobile Service
01.2010 - 10.2021
  • Assigned individual tasks to team members and tracked their progress against production schedules.
  • Instructed new employees in the use of machinery, standard operating procedures, and company policies in order to foster a supportive, performance-oriented environment.
  • Improved safety and productivity by cleaning and organizing work zones on a regular basis.
  • Mentored junior team members on the protocols and procedures of each station to maximize contributions.
  • Applied finishes to finished products and packaged them for shipment in boxes and containers.
  • Checked the quality of components to see if they were within tolerances and if any were unacceptable.
  • Operated all type of machinery safely to reduce workplace accidents.
  • Ensured order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Increased productivity by keeping meticulous records of daily progress and identifying and correcting flaws.
  • Removed debris and trash and swept up metal parts at the end of each shift to keep work areas clean and organized.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Checked the quality of finished products to ensure that they met specifications and assigned appropriate quality grades.
  • Held meetings with employees to assess performance and devise improvement strategies.
  • Cleaned and maintained a safe working environment before, during, and after each shift.

Customer Service Supervisor

Wal-Mart
11.2002 - 08.2006
  • Was in charge of a large team of customer service representatives.
  • Instructed team members on how to provide friendly, professional service while adhering to established service models.
  • Interviewed and hired talented professionals who added value to the department by bringing expertise in Customer service.
  • Investigated and addressed common, advanced, and long-standing customer concerns in order to increase company loyalty.
  • Used motivational and analytical strategies to assist employees with day-to-day work and complex problems.
  • Assessed employee performance and customer satisfaction by observing interactions between associates and customers.
  • Was in charge of the customer service department, which included cashiers, clerks, and other employees.
  • Resolved issues that customers might encounter.
  • Created and updated work schedules to accommodate changing staffing levels and workload expectations.
  • Conducted a review of customer service issues in order to support continuous improvement initiatives.
  • Customer exchanges, voids, and returns were assessed and authenticated by me.

Computer Merchandise Intake

JCPenney Distribution
09.2000 - 01.2002
  • Documented all changes and actions in a computer-based tracking system.
  • Followed safety protocols and policies to reduce workplace hazards.
  • Had an excellent attendance record and was always on time for work.

Education

GED -

Mitchell Community College
Statesville, NC
09-1998

Skills

  • Order picking
  • Order picking and processing
  • Product picking
  • Picking accuracy
  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency

Timeline

Order Picker

Walmart
09.2023 - 02.2025

Warehouse worker

Anitas Snack foods
11.2022 - 08.2023

Customer Service Rep.

Sykes
08.2022 - 10.2022

Warehouse Worker

Amazon
09.2021 - 05.2022

Manager/ Trainer

T&A Mobile Service
01.2010 - 10.2021

Customer Service Supervisor

Wal-Mart
11.2002 - 08.2006

Computer Merchandise Intake

JCPenney Distribution
09.2000 - 01.2002

GED -

Mitchell Community College

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JENNIFER LEEANN THOMAS