Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer L. Legois

Green Bay,WI

Summary

Dedicated and experienced customer service with over 20 years of combined experience in sales and medical insurance customer support environments. Known for delivering exceptional service through strong communication skills, professional phone and email etiquette, and a solutions-focused approach. Resolved complex customer concerns efficiently and professionally. Committed to customer satisfaction and contributing to the success of an organization though reliable service.

Overview

32
32
years of professional experience

Work History

Personal Assistant

Disabled Individual
03.2024 - 03.2025
  • Coordinated daily schedules and appointments, ensuring seamless time management for personal and medical needs.
  • Managed communication between healthcare providers and family members, facilitating effective information exchange.
  • Organized and maintained essential documents, enhancing accessibility and compliance with health-related regulations.
  • Implemented organizational systems for household tasks, improving efficiency in daily operations.
  • Organized transportation logistics for medical appointments and errands.
  • Assisted with budgeting and expense tracking for personal finances.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.

Entrepreneur

It Works! Global
10.2012 - 10.2024
  • Mentored team members on effective sales techniques and customer engagement practices.
  • Fostered strong relationships with customers, resulting in increased retention and satisfaction.
  • Participated in team meetings and training sessions regularly for continuous personal and professional development.
  • Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
  • Led team meetings and corporate events to share the business opportunity, inspire teammates towards achieving goals, and business tips.
  • Promoted to VIP sales level with my passion for the product and work ethic.
  • Led training sessions for new distributors, fostering team growth and knowledge sharing.

Provider Analyst

American Medical Security
03.1993 - 01.2000
  • Update provider contracts with a strong attention to detail on company computer program.
  • Leader of the process improvement team, improving provider file production.
  • Medical coding and terminology.
  • Customer service demonstrating excellent communication skills handling incoming and outgoing phone calls while journaling all calls in a fast paced environment.
  • Team participation and networking with several departments within the company and externally.
  • Technical understanding of basic office equipment to include: multi-line phone, printer, copier, scanner and fax.

Education

Technical Diploma - Office Assistant

Northeast Wisconsin Technical College
Green Bay, WI
01.1992

High School -

Green Bay West High School
Green Bay, WI
01.1990

Skills

  • Client support

  • Effective verbal communication

  • Dedicated work ethic

  • Efficient file organization

  • Data entry

  • Phone and email etiquette

  • Time management

  • Multitasking and organization

  • Customer service

  • Strong work ethic

  • Strong communication skills

Timeline

Personal Assistant

Disabled Individual
03.2024 - 03.2025

Entrepreneur

It Works! Global
10.2012 - 10.2024

Provider Analyst

American Medical Security
03.1993 - 01.2000

Technical Diploma - Office Assistant

Northeast Wisconsin Technical College

High School -

Green Bay West High School

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