Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Leigh

Tooele,UT

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Barista

Janna's Java
Tooele, UT
11.2020 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages with a positive attitude.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created complex, hand-crafted beverages based upon customer preferences.

Account Manager

Discover Financial Services, DFS
Tooele, UT
07.2015 - 12.2019
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Analyzed client data and identified opportunities for growth.
  • Provided technical support to customers when needed.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.

Education

High School Diploma -

Stansbury High School
Tooele, UT
05-2011

Skills

  • Opening and closing duties
  • Beverage Preparation
  • Ordering Procedures
  • Cash Handling
  • Up-selling
  • Conflict Mediation
  • Speedy and efficient
  • Friendly and outgoing
  • Active listener
  • Team Player
  • Team Leadership
  • Solid problem solver
  • Professional Demeanor
  • Cross-Functional Communication
  • Documentation abilities
  • Customer Relations
  • Policies implementation
  • Procedure Compliance
  • Inbound and Outbound Calling

Timeline

Barista

Janna's Java
11.2020 - Current

Account Manager

Discover Financial Services, DFS
07.2015 - 12.2019

High School Diploma -

Stansbury High School

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Jennifer Leigh