Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Jennifer Leisner

Jennifer Leisner

Havertown,PA

Summary

Experienced professional with a solid foundation in client services, poised to elevate client satisfaction and drive business growth for optimal revenue generation. Proficient in leadership, strategic planning, and relationship management, with a reputation for cultivating collaborative atmospheres and consistently achieving desired outcomes. Adaptable to shifting priorities, possessing strong communication skills, adept problem-solving capabilities, and effective project management expertise.

Overview

21
21
years of professional experience

Work History

Director of Client Services

Leap Event Technology
08.2018 - Current
  • Lead stakeholder for Ticketleap's client relationships
  • Manage budgets for client service operations, achieving cost savings without compromising service quality or employee satisfaction levels
  • Increase company revenue by streamlining processes and implementing cost-saving measures.
  • Develop new products with other senior leaders- including but not limited to new ticketing and new knowledge base solutions.
  • Create, implement, and analyze deliverables ensuring the highest level of client satisfaction to maximize revenue
  • Find creative solutions to client or internal challenges, maximize productivity, resolve issues, and enhance utilization of resources
  • Navigate cross-functional collaboration on projects, align delivery with objectives and client expectations
  • Build client relationships by identifying and assessing clients' needs, resolving problems, and ensure client satisfaction.
  • Supervise daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
  • Develop high-performing teams through leadership by providing mentorship, guidance, and opportunities for professional growth

Senior Account Manager

Leap Event Technology
05.2013 - 08.2018
  • Developed long-lasting client relationships by providing exceptional customer service and support to an average of 50 clients
  • Enhanced communication between departments for more effective problem-solving and collaboration
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients
  • Analyzed data on client behavior patterns to shape future account management strategies, resulting in higher retention rates and revenue
  • Provided valuable insight during product development discussions, ensuring alignment with customer needs and expectations
  • Maintained high client retention rate (80-92%)

Senior Client Marketing Manager

Ticketmaster
07.2004 - 05.2013
  • Established a consistent brand identity across all channels, including print, digital, and social media platforms
  • Implemented data-driven decision making by using analytics tools to track campaign performance and adjust strategies accordingly
  • Implemented data-driven strategies to refine promotion efforts, continually improving campaign performance over time
  • Measured campaign effectiveness using various metrics, adjusting strategies as needed to maximize results
  • Spearheaded creative brainstorming sessions that generated fresh ideas for upcoming campaigns, fostering an innovative work environment

Education

Bachelor of Arts - Management

Columbia College
Chicago, IL

Skills

  • Relationships & retention strategies
  • Analytical mindset
  • Salesforce
  • Excellent communication
  • Advanced Leadership
  • Brand Awareness
  • Recruiting and hiring

Timeline

Director of Client Services

Leap Event Technology
08.2018 - Current

Senior Account Manager

Leap Event Technology
05.2013 - 08.2018

Senior Client Marketing Manager

Ticketmaster
07.2004 - 05.2013

Bachelor of Arts - Management

Columbia College

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