Highly motivated and positive individual with extensive experience in customer service and office administration. Excel at building connections with others and bring a dedicated work ethic and disciplined approach to every task. Confident that a friendly nature, innovative mindset, genuine smile, goal-oriented mindset, and adaptability would greatly benefit any organization.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Certified Slings And Supply
07.2023 - 12.2023
Developed and updated spreadsheets/databases to track, analyze, and report on performance/sales data.
Retrieve information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
Maintained files, keeping sensitive information confidential.
Provided cross-coverage support for other administrative personnel.
Executive Assistant/Human Resources
OVIDA CONSTRUCTION GROUP, INC.
04.2021 - 04.2022
Maintained files and filing, keeping sensitive information confidential
Classified, recorded and summarized financial data to compile and keep financial records
Organized, directed, controlled, and coordinated personnel, training and labor relations activities of organization
Analyzed statistical data and reports to identify and determine causes of personnel problems and developed recommendations for improvement of organization's personnel policies and practices
Performed staffing duties, including dealing with understaffing, refereeing disputes, and firing employees
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
Developed, administered and evaluated applicant tests, provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits
Negotiated bargaining agreements and helped negotiate terms of contract
Calculated, prepared and issue bills, invoices, account statements and other financial statements
Assistant Manager/ Sales Associate
UFC GYM
10.2011 - 09.2017
Skilled in data entry, maintained records/filing system, efficiently resolved member questions
Persuaded sale of memberships, gear, services and products
Instructed classes
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Food and Beverage Server
MILLER'S ALE HOUSE
01.2015 - 01.2017
Provide guests with excellent experiences and fostered repeat business.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Experience with handling customer inquiries, ensure resolution of product/service complaints and ensure customer satisfaction.
Complete Point-of-Sale close-out - ensuring precise account of cash and credit receipts.
Education
Associate of Arts Business Communications Fundamentals Candidate -
VALENCIA COLLEGE
Orlando, FL
01.2024
Skills
Eager and willingness to learn
Increased customer service satisfaction
Great knowledge of Microsoft software and most technology
Organized all paperwork and maintained filing systems
Led and developed inventory management system
Timeline
Administrative Assistant
Certified Slings And Supply
07.2023 - 12.2023
Executive Assistant/Human Resources
OVIDA CONSTRUCTION GROUP, INC.
04.2021 - 04.2022
Food and Beverage Server
MILLER'S ALE HOUSE
01.2015 - 01.2017
Assistant Manager/ Sales Associate
UFC GYM
10.2011 - 09.2017
Associate of Arts Business Communications Fundamentals Candidate -
Aircraft maintenance, line maintenance, AOG, task and service visit at CERTIFIED AVIATION CERTIFIEDAircraft maintenance, line maintenance, AOG, task and service visit at CERTIFIED AVIATION CERTIFIED