Jennifer Lemos
Shirley,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Driver
Timothy Hill Children's Ranch
08.2023 - 02.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Take residents to any appointment they would have
- Deliver Breakfast, lunch, and dinner to each ranch
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Cleaned and maintained vehicles and assessed vehicles for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Mentor Specialist
Timothy Hill Children's Ranch
11.2021 - 02.2024
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced resident's performance by providing personalized guidance and support.
- Served as a role model for residents by demonstrating strong values and ethical standards.
- Guided residents in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted residents in setting achievable goals and creating realistic action plans for personal and professional growth.
- Promoted a growth mindset among residents, encouraging them to view setbacks as opportunities for learning and growth.
- Developed trust-based relationships with residents through active listening and empathetic communication.
- Create a home atmosphere with caring gestures, a cozy atmosphere, and home-style meals.
- Inspired residents to hope and believe they can achieve anything.
- General supervision of youth during shift.
- complete a shift summary sheets as assigned. Documentation of the youth's phone contact with their families on our login book.
- Medication management and appropriate documentation. Ensure proper change of shift (not leaving until the next shift arrives)
- Report to the Program Supervisor or program director for regular visitation. Attendance and participation at the Family Bonds retreat weekend, if necessary.
Delivery Driver
Federal Express
08.2020 - 11.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Customer Service Representative
State Farm
02.2016 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing, and support policies and procedures.
- Also, translate and help Spanish-speaking clients in solving their issues or questions.
Education
Associate of Arts -
Suffolk Community College
Brentwood, NYCertificate - Billing And Coding Specialist
Hunter Business School
Levittown, NY05.2018
High School Diploma -
Sonderling High School
Brentwood, NY06.2008
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Flexible Schedule
- Teamwork and Collaboration
- Effective Leadership
- Role Modeling
- Emotional Support
- Medication Distribution
- Daily living assistance
- Attention to Detail
- Active Listening
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Scheduling
- Microsoft Outlook
- Follow-up skills
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Documentation
- Microsoft PowerPoint
- Microsoft Office Suite
- Clerical Support
- Filing
- Product Sales
- Multi-line phone talent
- Coordination
- Spreadsheets
- Medical terminology knowledge
- CRM Software
- Delivery Scheduling
- Warehousing functions
Languages
Spanish
Full Professional
Timeline
Driver
Timothy Hill Children's Ranch
08.2023 - 02.2024
Mentor Specialist
Timothy Hill Children's Ranch
11.2021 - 02.2024
Delivery Driver
Federal Express
08.2020 - 11.2022
Customer Service Representative
State Farm
02.2016 - 08.2020
Associate of Arts -
Suffolk Community College
Certificate - Billing And Coding Specialist
Hunter Business School
High School Diploma -
Sonderling High School
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