Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JENNIFER LEON-OWENS

Tallahassee

Summary

Versatile and self-driven State Workforce HR Policy Consultant with over ten years of experience in Quality Assurance, Contract Management, and Compliance. Florida Certified Contract Manager (FCCM) with proven expertise in interpreting complex federal and state statutes (FLSA, Chapter 447 F.S.) to drive enterprise-wide HR solutions. Designated Confidential Employee with high-level access to sensitive labor relations and collective bargaining data. Recognized for integrity and leadership in supervising teams, streamlining operations, and fostering inter-agency collaboration.

Overview

21
21
years of professional experience
1
1
Certification

Work History

State Workforce Human Resource Policy Consultant

Division of State Human Resource Management
Tallahassee, FL
09.2024 - Current
  • Classification & Organizational Restructuring: Serve as the primary Subject Matter Expert for agency reorganizations, reviewing and approving reclassification actions for Selected Exempt Service (SES) and Senior Management Service (SMS). Analyze organizational structures to ensure alignment with the Broadband classification system and strategic workforce needs.
  • Compensation Analysis: Manage complex compensation functions including the review and approval of Pay Additives, Perquisites, and moving expenses. Conduct salary surveys and analyze Annual and Cumulative Annual Factors to ensure competitive and compliant pay structures.
  • Workforce Strategy: Advise agencies on appointment status, dual employment, position overlaps, and layoff/workforce transitions to facilitate effective workforce design.
  • Policy Governance: Author executive summaries, white papers, and briefing documents to assist management in formulating policy decisions. Draft revised statutory language and policy guidance to ensure State Personnel System (SPS) compliance with evolving operational needs.
  • Confidential Labor Relations: Serve as a designated "Confidential Employee" (s. 447.203(5), F.S.), maintaining direct access to sensitive collective bargaining and labor relations information exempt from public records.
  • Strategic Research: Independently conduct research on emerging best practices and legislative trends to address enterprise-wide HR issues. Identify benchmark information to recommend solutions that conserve state resources and enhance productivity.
  • HRIS Auditing: Create and audit reports using the human resource information system to review agency actions for compliance with HR rules and statutes, ensuring discrepancies are corrected promptly.
  • Legislative Analysis: Track federal and state proposed HR legislation, preparing detailed analyses of the impact on the SPS.

Acting Assistant Manager / Senior Customer Service Representative

Leon County Tax Collector’s Office
Tallahassee, FL
11.2013 - 09.2024
  • Team Leadership: Supervised and mentored representatives to ensure courtesy, expertise, and professionalism while managing staff charged with complex duties and changing requirements.
  • Operational Efficiency: Evaluated and streamlined processes to maximize departmental efficiency and accuracy.
  • Compliance & Reporting: Interpreted HR and program regulations to ensure employee compliance. Generated and submitted critical reports for use by multiple state-wide agencies.
  • Financial Management: Performed accounting duties and submitted financial deposits according to strict contracts and procedures.
  • Conflict Resolution: Served as the primary liaison with state agencies and successfully resolved escalated customer complaints.
  • Recruitment Support: Conducted second-level interviews for applicants flagged for potentially disqualifying impairments.

Economic Self Sufficiency Specialist I

Department of Children and Families
Tallahassee, FL
05.2013 - 11.2013
  • Eligibility Determination: Determined eligibility for public assistance programs including Food Stamps, Medicaid, and Cash programs.
  • Case Management: Established, maintained, and updated large, complex case files in accordance with state and federal regulations.
  • Regulatory Analysis: Continuously analyzed and implemented current state and federal program regulations.
  • Grant Authorization: Calculated and authorized grant amounts based on contract criteria.

Program Specialist

Leon County Schools
Tallahassee, FL
02.2011 - 06.2012
  • Training & Development: Trained school clinic employees and staff on online and paper application processes for KidCare and DCF ACCESS applications.
  • Data Analysis: Maintained a server-based system for data collection to monitor trends in clinic visits and assess the effectiveness of care coordination.
  • Community Outreach: Compiled and controlled documentation of outreach activities, including the distribution of informational materials across school sites.

Research Representative / Resolution and Retention Specialist

Florida Healthy Kids
Tallahassee, FL
01.2008 - 02.2011
  • Contract Oversight: Monitored third-party administrator contract performance and compiled monthly reports on retention and customer service measures.
  • Compliance: Conformed data to align with HIPAA and confidentiality requirements.
  • Problem Solving: Provided support for all customer service-related issues not handled by the third-party administrator.

Human Resource Assistant

11.2004 - 01.2008
  • Administrative Support: Performed a wide range of services including personnel training, project management, and scheduling.
  • Technical Writing: Interpreted policies, procedures, and directives for internal staff.

Education

Bachelor of Science - Social Science, Interdisciplinary Social Science

Florida State University
Tallahassee, FL

Associate of Arts Degree - undefined

Florida A&M University
Tallahassee, FL

Skills

  • Policy compliance expertise
  • HR management: classification and compensation
  • Data privacy compliance
  • Grant oversight and compliance
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Task prioritization
  • Interpersonal skills
  • Conflict resolution

Certification

Florida Certified Contract Manager (FCCM)

Timeline

State Workforce Human Resource Policy Consultant

Division of State Human Resource Management
09.2024 - Current

Acting Assistant Manager / Senior Customer Service Representative

Leon County Tax Collector’s Office
11.2013 - 09.2024

Economic Self Sufficiency Specialist I

Department of Children and Families
05.2013 - 11.2013

Program Specialist

Leon County Schools
02.2011 - 06.2012

Research Representative / Resolution and Retention Specialist

Florida Healthy Kids
01.2008 - 02.2011

Human Resource Assistant

11.2004 - 01.2008

Associate of Arts Degree - undefined

Florida A&M University

Bachelor of Science - Social Science, Interdisciplinary Social Science

Florida State University

Similar Profiles

  • ARUN MANKARARUN MANKAR

    Senior Consultant - Human Resource at Reed & Willow Talent Advisory GroupSenior Consultant - Human Resource at Reed & Willow Talent Advisory Group

  • MOHAMMED ALHAMDANMOHAMMED ALHAMDAN

    <p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits &amp; Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development &amp; Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition &amp; Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations &amp; Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits &amp; Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development &amp; Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition &amp; Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations &amp; Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank

  • Olivia HawksworthOlivia Hawksworth

    Policy Officer (APS 5), Workforce Policy at Department Of Social ServicesPolicy Officer (APS 5), Workforce Policy at Department Of Social Services

  • Tim HuxhamTim Huxham

    Senior Policy Advisor (Steel Team, Surge Resource) at Department for Business and TradeSenior Policy Advisor (Steel Team, Surge Resource) at Department for Business and Trade

CREATE PROFILE