Jennifer Leone
Atco,NJ
Summary
Accomplished General Store Manager at Extreme 4WP, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and optimizing store operations, leading to significant performance improvements. Skilled in inventory control and employee supervision, fostering a collaborative environment that drives success. Proven track record in staff training and mentoring, achieving notable increases in efficiency and productivity.
Overview
24
24
years of professional experience
Work History
General Store Manager
Extreme 4WP
06.2022 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Operations Manager
The Men's Wearhouse
10.2004 - 09.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Team Leader Manager
Delaware Valley Floral Group
01.2001 - 05.2004
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Developed strong relationships with cross-functional departments to support successful project execution.
Education
High School Diploma -
Williamstown High School
Williamstown, NJ06.2001
Skills
- Team Leadership
- Store operations
- Customer Relations
- Training and mentoring
- POS systems operations
- Employee Supervision
- Operations Management
- Staff Management
- Inventory Control
- Employee Scheduling
- Operations Oversight
- Stock management
- Inventory Oversight
Timeline
General Store Manager
Extreme 4WP
06.2022 - Current
Operations Manager
The Men's Wearhouse
10.2004 - 09.2015
Team Leader Manager
Delaware Valley Floral Group
01.2001 - 05.2004
High School Diploma -
Williamstown High School