I enjoy volunteering as a health coach and mindset coach in the groups that helped me achieve weight loss and excellent health
Jennifer Lesman
Johnson City
Summary
Dynamic business owner partnering with my husband at Southern Dutch, where I have excelled in customer service, quality control and financial management. Accuracy is the cornerstone of our success. Created online sales through strategic marketing and optimized product listings. Learned to work long hours with a strong attention to detail.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Business Owner
Southern Dutch
01.2009 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Boosted online sales by implementing effective marketing strategies and optimizing website content.
- Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.
- Created engaging social media content to increase brand awareness and attract new customers.
Rotating Facility Manager and Quality Control
Plasma Biological Services
06.1988 - 01.2009
- Supervised staff of 35 in day-to-day activities.
- Oversaw all aspects of lab equipment installation, maintenance, and repair for both internal and external services. Assured equipment was calibrated and logged with cGMP's.
- Liaised with FDA, State, CLIA and Customer Auditors to assure that my center remained in excellent compliance.
- Responsible for all quality control in our lab and production area.
- Created flagship training programs and assessments with colleagues.
- Trained staff on SOP's and submitted changes and new procedures for new company SOP's.
- Consistently maintained low turnover and cost control, earning awards annually.
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Performed regular facility audits for my region.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
No Degree - Medical Technology
East Tennessee State University
Johnson City, TN01-1988
Skills
- Excellent attention to detail
- Customer service
- HIPPA, State, CLIA and Federal Regulations
- Quality assurance
- Auditing
- Issue resolution
- Coaching and mentoring
- Verbal and written communication
- Goal setting
- Data management
Certification
Certified MBT Mindset Coach
Certified Insulin IQ Coach
Interests
Timeline
Business Owner
Southern Dutch
01.2009 - Current
Rotating Facility Manager and Quality Control
Plasma Biological Services
06.1988 - 01.2009
No Degree - Medical Technology
East Tennessee State University
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