IGrafx, Process Mapping
Jennifer Leung
Senior Manager; Business Process Design & Improvement
Marietta,GA
Summary
Dynamic strategist with a track record of catalyzing organizational growth through adept change management, process engineering, and data-driven solutions. Proven expertise in delivering impactful results by optimizing supply chain operations, fostering cross-functional collaboration, and harnessing automation tools. A seasoned leader known for cultivating top-performing team members, driving process improvements, and translating complex data into actionable insights. A go-to partner for driving efficiency, innovation, and success.
Overview
7
7
years of professional experience
5
5
Certificates
Work History
Sr Manager, Business Process Design & Improvement
Cox Communications, Supply Chain Management
Atlanta, Georgia
06.2021 - Current
- Successfully transitioned from Senior Analyst to Senior Manager within SCM, leveraging calculated risks and a bold attitude to drive professional growth.
- Led process mapping and optimization efforts , streamlining operations, and fostering continuous improvement in supply chain processes.
- Implemented performance metrics and monitoring systems , enhancing process effectiveness, and driving efficiency gains.
- Cultivated culture of continuous improvement by advocating best practices, delivering training, and empowering team members.
- Collaborated across cross-functional teams and senior leadership , identifying process improvement opportunities and strategizing change management.
- Led multifaceted supply chain improvement initiatives , coordinating scope, resources, and timelines to achieve quality results.
- Engaged in UGA MBA LSS Program, enhancing supplier onboarding processes, and played pivotal role in mentoring MBA students through their project.
- Spearheaded innovative projects , challenging norms to deliver results while aligning with project objectives and priorities.
- Empowered colleagues through coaching circles , mentoring programs, and strategic networking events.
- Managed a direct report, offering guidance and constructive feedback to other individual contributors, provided mentorship to interns, and co-led workshops aimed at fostering employee development through coaching and empowerment.
- Championed inclusion by promoting transparent communication, embracing diverse perspectives, and respectfully navigating disagreements.
- Obtained PMP, CSM, Insight, and PROSCI certifications , showcasing commitment to personal growth.
- Completed Black Belt project and under review for final certification.
- Managed successful completion of diverse SCM projects, collaborating with Directors and teams to optimize processes and challenge conventional approaches.
- Recognized for challenging status quo and driving positive change , highlighted as an invaluable asset to team.
- Selected to join prestigious 2023 Ascend Program, a comprehensive five-month leadership development initiative designed to cultivate growth and enhance professional development for top-performing Managers/Senior Managers across Cox Automotive, Cox Communications, and Cox Enterprises.
- Received "Superior" contribution on 2022 EoY review.
<p > Senior Business Process Analyst </p><p > </p>
Cox Communications, Finance and Accounting
Atlanta, GA
06.2019 - 06.2021
- Led and managed process improvement projects, showcasing innovative thinking and effective project management principles to ensure project success.
- Implemented industry best practices, techniques, and standards throughout project lifecycle, ensuring consistently high-quality deliverables using Agile and LSS.
- Invested in personal development through training, mentoring, and leading initiatives like Growth Mindset and Tableau training for Finance & Accounting .
- Collaborated with cross-functional teams, effectively articulating ideas to senior management, peers, and stakeholders.
- Proficient in agile and waterfall project management methodologies, consistently delivering high-quality outcomes within timeline and budget constraints.
- Conducted intricate business and systems process analysis and design to facilitate process design changes, emphasizing quality enhancement and robust data management.
- Captured and documented comprehensive business and systems requirements to drive effective project implementation.
- Spearheaded strategy planning sessions for SVP and executive leadership team , fostering new insights and perspectives.
- Achieved remarkable 98% reduction in process time for Copyright Transition Project , streamlining invoice processing, and reducing manual exceptions. Significantly improved invoice inflow by over 50% through implementation of BOT.
- Developed impactful Tableau Dashboards and Dataset Documentation for major initiatives, enhancing data-driven decision-making.
- Successfully managed 10 projects and led 3 training sessions to completion in 2020, showcasing strong multitasking and leadership skills.
- Received "Exceptional" ranking in 2020 End-of-Year Review.
<p > International Logistics Analyst </p><p > </p>
Floor And Decor- Supply Chain Logistics
Smyrna, GA
11.2017 - 06.2019
- Devised and executed exception management process for monitoring international purchase order flow with ocean carriers.
- Championed all international logistics improvement projects , focusing on cost-efficiency and service enhancement.
- Provided analytical support to Director of International Logistics and SVP of Supply Chain, contributing to strategic decision-making.
- Managed and optimized international logistics process flow, revising SOPs for continuous process improvement.
- Collaborated with cross-functional teams daily, extending support to Merchandising, Inventory, and Supplier Compliance.
- Achieved cost savings exceeding $1 million through various projects , underscoring strong cost management abilities.
- Developed impactful dashboards using Excel, Tableau, and Power BI for comprehensive data reporting.
- Implemented key performance indicators (KPIs) and reporting mechanisms, enhancing visibility and efficiency.
- Extracted, interpreted and analyzed data to identify key metrics and transform raw data into meaningful, actionable information
- QA Testing for International TMS project with Manhattan Associates
<p > PO Management Analyst </p><p > </p>
Floor And Decor- Inventory Management
Smyrna, GA
01.2017 - 11.2017
- Orchestrated transition of purchase order management from Merchandising to Inventory team , ensuring smooth implementation across company.
- Collaborated with Supply Chain, Accounting, Merchandising, and Data Management to ensure comprehensive functionality across departments, providing essential training where needed.
- Managed multiple projects with IT to implement automated reporting solutions, driving process efficiency.
- Trained and developed team of approximately 30 employees on Vendor and PO Management practices.
- Analyzed data and trends to identify root causes affecting Inventory processes, fostering continuous improvement.
- Led projects from inception to completion, resulting in optimized vendor and order management processes.
- Delivered regular performance updates to top executives through detailed department and supplier performance reporting.
Education
BBA - Marketing
Kennesaw State University,Bachelor of Business Administration, Marketing
Kennesaw 08.2010 - 2016.05
Skills
Project Management & Collaboration
undefinedSoftware
Project Management Software
Microsoft Office Suite (PPT, Excel, Word)
BI / Analytical Tools (eg, Tableau, Excel, Power BI)
Automation Tools (AutomationAnywhere/UIPath)
Certification
Certified ScrumMaster (CSM)
Timeline
Certified Practioner of Human-Centered Design
03-2023
Sr Manager, Business Process Design & Improvement
Cox Communications, Supply Chain Management
06.2021 - Current
Senior Business Process Analyst
Cox Communications, Finance and Accounting
06.2019 - 06.2021
International Logistics Analyst
Floor And Decor- Supply Chain Logistics
11.2017 - 06.2019
PO Management Analyst
Floor And Decor- Inventory Management
01.2017 - 11.2017
BBA - Marketing
Kennesaw State University,Bachelor of Business Administration, Marketing
08.2010 - 2016.05
Certified ScrumMaster (CSM)
2020-09
Lean Six Sigma- Black Belt Certified
2020-09
PMP Certified
2022-05
Prosci Change Management Certified
2022-10
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