Jennifer Lewis
Dayton,OH
Summary
Customer-oriented General Manager with 14 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Applebee's/RMH Franchise
Dayton, Ohio
01.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Purchasing
- Scheduling
- Inventory control
General Manager of Operations
Foremost Seafood
Kettering, OH
08.2020 - 01.2021
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Purchasing
- Scheduling
- Inventory
Human Resources Assistant
Clean All Services
Sidney, Ohio
06.2019 - 01.2020
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Posted positions through approved recruitment channels.
- Improved productivity initiatives while coordinating itineraries and scheduling appointments.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Set up orientations and initial training for new employees.
Regional Director of Operations
Fricker's USA
Miamisburg, Ohio
01.2018 - 05.2019
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored budget and utilized operational resources.
- Set team and individual KPIs and provided regular, actionable feedback.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Provided documentation of processes to comply with regulations and company policies.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Interacted well with vendors and customers to build connections and nurture relationships.
Training Store General Manager
Fricker's
Dayton, Ohio
03.2008 - 01.2018
- Drove sales and planned promotional and local store marketing
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Opened and closed store 5 days per week.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Oversaw, trained and encouraged numerous assistant managers, promoting culture of efficiency and performance.
- Prepared annual budget, scheduled expenditures, and analyzed variances.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised 50+ employees on all shifts, overseeing efficiency of service and guest hospitality.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Scheduling
- Purchasing
- Inventory control
- P & L management
Education
No Degree - Human Resources Management
Miami Jacobs Career Tech
DaytonHigh School Diploma -
Wayne High School
Huber Heights, OH06.1994
Skills
- Financial Statement Review
- Management Training
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Performance Monitoring and Evaluation
- P&L Responsibility
- Profit and Loss Control
- Maximizing Profitability
- Operational Efficiency and Safety
- Supervision and Training
- Restaurant Operations Management
Certification
- Serve Safe License - Expires: February 2025
Timeline
General Manager
Applebee's/RMH Franchise
01.2021 - Current
General Manager of Operations
Foremost Seafood
08.2020 - 01.2021
Human Resources Assistant
Clean All Services
06.2019 - 01.2020
Regional Director of Operations
Fricker's USA
01.2018 - 05.2019
Training Store General Manager
Fricker's
03.2008 - 01.2018
No Degree - Human Resources Management
Miami Jacobs Career Tech
High School Diploma -
Wayne High School