Jennifer Lewis
Vermilion,OH
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registration Receptionist
Mercy Health Lorain
07.2018 - Current
- Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.
- Streamlined the appointment scheduling system for increased patient satisfaction and improved workflow.
- Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
- Collaborated with healthcare professionals to provide seamless coordination of care for patients.
- Reduced wait times by effectively prioritizing tasks and managing daily workload.
- Assisted patients with special needs or language barriers, promoting inclusivity and accessibility within the clinic setting.
- Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
- Monitored inventory levels of office supplies; promptly reordered necessary items to maintain adequate stock levels.
- Developed rapport with returning patients through consistent delivery of friendly service during each interaction.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Unit Coordinator
Mercy Health Lorain
01.2004 - 07.2018
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Coordinated seamless transportation arrangements for patients requiring off-site diagnostic testing or specialty consultations.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Developed strong working relationships with ancillary departments, facilitating timely completion of diagnostic tests and treatments for patients.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Boosted communication between healthcare providers with accurate scheduling of patient appointments and procedures.
- Ensured staff adherence to hospital policies through timely dissemination of regulatory updates and guidelines.
- Improved ER efficiency by coordinating with medical professionals to prioritize cases based on severity.
- Assisted in developing new protocols to improve overall emergency room operations and staff performance.
- Facilitated communication between healthcare providers, patients, and their families, ensuring accurate information exchange.
- Organized patient records to maintain confidentiality and compliance with HIPAA regulations.
- Collaborated with interdisciplinary teams for seamless care coordination throughout the hospital network.
- Maintained complete and accurate medical records for patients.
- Handled scheduling medical tests, appointments and transportation for patients.
- Utilized multiple PC applications throughout day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
Hospital Operator
Mercy Health Lorain
05.2011 - 07.2014
- Enhanced patient satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined communication between hospital staff by promptly relaying important messages and updates.
- Supported administrative tasks for improved hospital operations and increased efficiency in daily processes.
- Managed high call volumes with professionalism, ensuring timely responses to inquiries from patients and staff members.
- Handled emergency calls calmly and effectively, providing swift assistance during critical situations.
- Utilized advanced phone systems proficiently for optimized call handling, reducing wait times for callers.
- Maintained confidentiality of sensitive patient information, adhering strictly to HIPAA guidelines while performing operator duties.
- Provided exceptional customer service to patients and visitors, fostering a welcoming atmosphere within the hospital setting.
- Coordinated paging services effectively for staff members requiring immediate attention or assistance during their shifts.
- Assisted nursing staff in contacting on-call physicians or specialists when necessary for urgent consultations.
- Prioritized urgent requests appropriately while managing routine calls simultaneously, maintaining composure under pressure.
- Kept detailed logs of all incoming and outgoing telephone communications as required by hospital protocols.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Connected callers with appropriate professional, department, or business.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Operated switchboard and routed incoming calls to appropriate departments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Bachelor of Science - Social Sciences
Malone University
Canton, OHNo Degree - Medical Coding
Mercy College of Ohio
Toledo, OH08.2022
Skills
- Patient Registration
- Medical Terminology Knowledge
- Appointment Scheduling
- File Maintenance
- Data Entry Proficiency
- Cultural Sensitivity
- Insurance Verification
- Work Prioritization
- Patient Confidentiality
- Time Management
- Medical Coding Basics
- Telephone Etiquette
- Office Equipment Operation
Certification
CPC-A
Timeline
Registration Receptionist
Mercy Health Lorain
07.2018 - Current
Hospital Operator
Mercy Health Lorain
05.2011 - 07.2014
Unit Coordinator
Mercy Health Lorain
01.2004 - 07.2018
Bachelor of Science - Social Sciences
Malone University
No Degree - Medical Coding
Mercy College of Ohio