Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Lewis

Hopkinton,NH

Summary

Accomplished Direct Care Counselor from NFI North Midway Shelter, adept in mental health assessment and fostering team collaboration. Demonstrated ability to enhance service quality through trauma-informed care, achieving seamless community reintegration. Excelled in multitasking and empathetic client engagement, ensuring high-quality care and positive outcomes.

Overview

4
4
years of professional experience

Work History

Direct Care Counselor

NFI North Midway Shelter
07.2024 - Current
  • Prepared healthy foods based on personalized nutrition plans.
  • Promoted a positive facility culture by modeling professionalism, empathy, and respect towards both colleagues and clients alike.
  • Assisted in training new direct care staff members, sharing knowledge and experience to ensure consistent quality of care throughout the organization.
  • Supported clients during community outings, helping them develop social skills and independence while ensuring their safety.
  • Assisted clients with personal care tasks, ensuring their comfort and maintaining their dignity.
  • Arranged and helped with medications according to established schedule.

Server

Millstone Restaurant
05.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Hotline Advocate

Crisis Center of Central New Hampshire
06.2022 - Current
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Collaborated with fellow advocates to ensure consistent service quality across all hotline interactions.
  • Adapted communication style based on individual caller needs, promoting positive rapport-building even during challenging conversations.
  • Enhanced hotline efficiency with effective call handling and timely follow-up actions.
  • Coordinated referrals for clients requiring further support beyond the scope of the hotline''s services.

Server/Restaurant Hostess

Mount Sunapee Resort- Vail Resorts Inc
12.2020 - 04.2024
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Bachelor of Arts - Psychology

Keene State College
Keene, NH
05.2023

Skills

  • Mental Health Assessment
  • Team Collaboration
  • Trauma-informed care
  • Daily living support
  • Medication administration

Timeline

Direct Care Counselor

NFI North Midway Shelter
07.2024 - Current

Server

Millstone Restaurant
05.2023 - Current

Hotline Advocate

Crisis Center of Central New Hampshire
06.2022 - Current

Server/Restaurant Hostess

Mount Sunapee Resort- Vail Resorts Inc
12.2020 - 04.2024

Bachelor of Arts - Psychology

Keene State College

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Jennifer Lewis