Jennifer Lewis
Cleveland,OH
Summary
Accomplished Energy Assistance Specialist at Stepforward, renowned for enhancing customer satisfaction through expert problem-solving and proactive collaboration. Successfully implemented training programs, boosting employee retention by 20%. Demonstrated strong analytical thinking and quality assurance, ensuring project goals were met efficiently. Skilled in customer relations, fostering positive interactions and delivering exceptional service.
Overview
20
20
years of professional experience
Work History
Energy Assistance Specialist
Stepforward
08.2020 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
In Home Health Aid
Pine Grove Nursing Center
11.2005 - 01.2019
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Administered prescribed medications under direction of physician.
- Provided mobility assistance such as walking and regular exercising.
- Implemented therapeutic exercises as prescribed by physical therapists, aiding in improved mobility and strength.
- Utilized time management skills effectively to prioritize tasks while maintaining high-quality standards of patient care.
- Assisted with transportation arrangements for medical appointments or other outings as needed, supporting patient mobility outside the home.
- Monitored vital signs and reported changes to healthcare professionals promptly, ensuring proper medical attention.
- Prepared nutritious meals for patients based on dietary restrictions and preferences, contributing to overall health improvement.
- Collaborated with interdisciplinary team members to develop effective care strategies for each patient.
- Enhanced patient well-being with individualized personal care plans tailored to specific needs.
- Maintained clean and safe living spaces for patients by performing light housekeeping duties regularly.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
Education
Tri-C
4250 Richmond Rd Highland Hts 06-2000
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Timeline
Energy Assistance Specialist
Stepforward
08.2020 - Current
In Home Health Aid
Pine Grove Nursing Center
11.2005 - 01.2019
Tri-C
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