Jennifer Lewis
Wade,NC
Summary
Dedicated IT Support Technician with hands-on experience in technical troubleshooting, system support, user assistance, and device configuration. Backed by the Google IT Support Professional Certificate, strong knowledge of operating systems, networking, security fundamentals, and cloud tools. Leverages 20+ years of professional customer service experience to communicate clearly, resolve issues quickly, and maintain calm under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paraprofessional
A Touch of Grace
03.2017 - Current
- - Integrated technology tools to support learning, applying troubleshooting skills to ensure devices and software ran smoothly.
- - Applied system-based approaches to reduce behavioral disruptions by 20%, improving productivity in a tech-assisted environment.
- - Collaborated with coordinators and therapists using digital communication tools and data-sharing workflows.
Special Needs Aide
Great Expectations
02.2017 - Current
- - Leveraged adaptive technologies and assistive devices to support diverse user needs and improve digital literacy by 15%.
- - Set up devices, maintained technology resources, and provided hands-on user support for clients and staff.
- - Led outreach activities, applying technology-based engagement tools to enhance community programs.
Social Media Manager
Bethlehem Free Will Baptist Church
03.2020 - 01.2024
- - Managed online platforms, maintained accurate content, and created digital media to support organizational communication.
- - Executed special projects using productivity tools, cloud platforms, and content management systems.
Education
Associate Degree - Electronics, Computer & Telecommunications Technology
Tesst College of Technology
MDSkills
- Support & Troubleshooting: Hardware setup, software installation, OS configuration, ticketing systems, user training
- Operating Systems: Windows, Linux
- Networking: TCP/IP, DNS, DHCP, routing basics
- Cloud & Tools: Microsoft Cloud, Google Workspace
- Other Strengths: Communication, Time Management, Team Collaboration, Customer Service, Systems Administration basics
Websites
Certification
- Google IT Support Professional Certificate – Merit America (2024-02)
- Information Technology Security & Administration Certification – MyComputerCareer (2018-2019)
- Microsoft Mobility and Devices Fundamentals Certification
- Linux Essentials Examination Certification
Strengths & Work Style
- - Fast learner who adapts quickly to new systems and technologies
- - Strong communication and clear documentation habits
- - Reliable, patient, and efficient under pressure
- - Focused on resolving issues the right way—not the fast-but-sloppy way
Timeline
Social Media Manager
Bethlehem Free Will Baptist Church
03.2020 - 01.2024
Paraprofessional
A Touch of Grace
03.2017 - Current
Special Needs Aide
Great Expectations
02.2017 - Current
Associate Degree - Electronics, Computer & Telecommunications Technology
Tesst College of Technology