Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer L. Garcia

Staten Island,NY

Summary

Management professional with +25 years in retail sales, educating and coaching teams. Self-starter, diligent work ethic with strong communication and interpersonal skills.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Store Managing Partner

Brighton Collectibles
12.2016 - Current
  • Recruitment, onboarding and training of new sales partners.
  • Continuous development of sales team to provide an enhanced customer service experience.
  • Setting of individual sales goals to grow the business and meet store’s sales plan. Lead team to positive comps over LY in 2017, 2018, 2019 and 2023.
  • Use of company tools; videos, styling activities and training manuals to improve skills and educate sales partners to effectively style, build customer trust and relationships.
  • Retained 400 top tier customers through relationship building including follow up phone calls and value added selling.
  • Promotion of the store throughout the mall and nearby community to generate sales and create strategic relationships with neighboring stores.
  • Weekly preparation of partner schedule and daily auditing to maintain payroll budget.
  • Execution and maintenance of store sets and visual standards.
  • Enforced Brighton’s loss prevention program to create awareness on the sales floor in to control external theft.
  • Daily audit of store media and selling floor standards to control internal shrink.

Salon Manager

The Fur Vault at Macy’s
08.2007 - 12.2016
  • Managed 4 salons in Staten Island and Brooklyn including recruitment and training of staff for each location.
  • Directed sales team to deliver strong customer service through clear communication and goal setting.
  • Weekly merchandising of salons to drive sales through effective visual presentations.
  • Marketing and promotion of the salon throughout Macy’s and surrounding community to generate sales and service revenue while creating strategic relationships.
  • Retained 700 storage customers through relationship building activity including follow up phone calls and value added selling.
  • Weekly preparation of schedule and daily auditing to maintain payroll budget.
  • Enforced loss prevention policy and awareness on the floor in order to control external shrinkage.

Senior Assistant Manager

Ann Taylor Stores
07.2005 - 08.2007
  • Assisted in the daily management of store, including coaching sales associates to provide a luxurious and customer focused experience.
  • Took the lead in the absence of a store manager in August 2005 to identify and train new sales associates with the use of Ann Taylor’s “The Delighting Client Experience” program.
  • Audited associate schedule on a daily basis to come in at payroll budget.
  • Coordinated and executed store’s monthly store sets and updates in a timely manner. Also trained associates to maintain the company’s visual standards.
  • Directed 2 stock associates to ensure all merchandise is processed in a timely manner and represented on the sales floor according to store’s visual standards.

Education

B.S. - Accounting

The City University of New York
Staten Island, N.Y.

Skills

  • Revenue growth
  • Goal-oriented planning
  • Operations management
  • Financial administration

Timeline

Store Managing Partner

Brighton Collectibles
12.2016 - Current

Salon Manager

The Fur Vault at Macy’s
08.2007 - 12.2016

Senior Assistant Manager

Ann Taylor Stores
07.2005 - 08.2007

B.S. - Accounting

The City University of New York

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