Jennifer Libertino
Chincoteague,VA
Summary
Professional finance professional with strong background in managing both receivables and payables. Adept at streamlining processes, ensuring timely payments, and maintaining accurate financial records. Strong focus on team collaboration, consistently adaptable to changing needs, and delivering reliable results. Proficient in accounting software, reconciliation, and financial reporting, with keen ability to identify and resolve discrepancies efficiently.
Overview
11
11
years of professional experience
Work History
Housekeeping Manager
Seaside Vacations and Sales
02.2023 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
Server
Bill's Prime Seafood
09.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Assistant Hotel Manager
Fairfield Inn & Suites by Marriot
04.2018 - 06.2023
- Managed team of front desk agents, supervising personnel in issue resolution.
- Verified customer credit to establish payment method for accommodations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels of food items, beverages, and linen supplies, ensuring adequate stock is available at all times.
- Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
- Conducted regular inspections of all public areas within the hotel premises.
- Delegated work to staff, setting priorities and goals.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Established strong relationships with vendors in order to secure competitive pricing for supplies.
- Administered new hire paperwork and maintained employee files.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Created and managed accurate occupancy forecasts and budgets.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Evaluated financial records to detect errors and discrepancies.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Streamlined accounts receivable processes by implementing efficient invoice tracking and payment systems.
- Enhanced financial accuracy by reconciling accounts payable ledger with vendor statements monthly.
- Ensured proper record-keeping by organizing files efficiently and maintaining document retention policies as per company guidelines.
Housekeeping Supervisor
Fairfield Inns & Suites
05.2015 - 04.2018
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Responded promptly to maintenance requests from guests or staff members.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
Front Desk Supervisor
Fairfield Inns & Suites
07.2013 - 04.2015
- Corrected guest issues promptly with knowledgeable and friendly service.
- Oversaw cash and credit card payment transactions at the front desk.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Guided employees in handling difficult or complex problems.
- Computed balances, totals or commissions to support accounting team.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Developed policies and procedures related to front desk operations.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Education
High School Diploma -
Chincoteague High
Chincoteague, VA06-1993
Skills
- Budget Administration
- Complaint Resolution
- Social Media Networking
- Guest Experiences
- VIP Services
- Special Event Coordination
- Marketing
- Employee Performance Reviews
- Hospitality
- Staff Scheduling
- Training and Mentoring
- Brand Management
- Staff Supervision
- Cash Handling
- Staff Training
- Safety Procedures
- Account Administration
- Employee Scheduling
- Data entry
- Accounts payable
Languages
English
Timeline
Housekeeping Manager
Seaside Vacations and Sales
02.2023 - Current
Server
Bill's Prime Seafood
09.2019 - Current
Assistant Hotel Manager
Fairfield Inn & Suites by Marriot
04.2018 - 06.2023
Housekeeping Supervisor
Fairfield Inns & Suites
05.2015 - 04.2018
Front Desk Supervisor
Fairfield Inns & Suites
07.2013 - 04.2015
High School Diploma -
Chincoteague High
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