Jennifer Licata

• Customer service: Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Claims: Mainly actively listen to the customer to identify the type of damage and make a decision according to the company's policy. In this case they were electronic devices, the decision was repair, replacement or reimbursement.
• Sales: Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients. Conducted product demonstrations to highlight features and redirect objections to positive aspects.

PROMOTION

After 7 months of working as a Bilingual customer care sales representative, I was promoted to the Service Solutions Team (SST). It was basically the group of adjusters and the final part of the claim which after an investigation we proceeded with an outbound to the customer and provided the resolution. Iwas in the position for 4 months.

• Handled customer inquiries, answered questions, and resolved problems in a timely manner, managed approximately 30 incoming calls, per day from.
• Managed high-stress situations effectively, maintaining professionalism under pressure.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.