Jennifer Linboom
Winston Salem,NC
Summary
Dynamic HR Representative with proven expertise at Harris Teeter Distribution Center in benefit administration and leave of absence management. Skilled in enhancing employee engagement through effective communication and meticulous attendance tracking. Recognized for streamlining job postings and improving compliance processes, fostering a supportive workplace culture.
Overview
12
12
years of professional experience
Work History
HR Representative
Harris Teeter Distribution Center
Greensboro, North Carolina
12.2020 - Current
- Respond to emails, phone calls, and office visits about benefits, and other HR-related inquiries promptly.
- Handle the internal job posting process from start to finish throughout the entire distribution center.
- Update the Job Moves Sheet (track who accepted positions, what was posted, assign move dates, and add in information from the Odd Jobs sheet for positions that went external), sending correspondence weekly.
- Manage attendance, transfer and update attendance/incentive spreadsheets, and excuse absences with necessary documentation.
- Return associates in AIM, Enterprise, and the gate card system as warranted.
- Facilitate weekly calls with the LOA department, correcting issues based on associates' LOA cases. Report findings to direct leadership.
- Assist associates with applying for LOA, in combination with supportive documentation.
- Handle all Change of Status entries.
- Reconcile Automatic Warehouse Increases.
- Edit and correct gate card system issues.
- Distribute live paychecks throughout warehouses to department leadership.
- Assist with hiring events, along with assisting the recruiting team when they are short-handed.
- Handle all bereavement care packages.
- When needed, assist with handing out accommodation paperwork.
- Assist with meetings for open enrollment, quarterly reviews, certifications (PATH), opinion surveys, and additional assigned tasks from direct reports.
- Cross-trained as backup for payroll (1,500 employees).
- Managed employee records and maintained accurate HR databases consistently.
- Organized company-wide events, such as team-building activities and enrichment celebrations.
- Supported employees with benefits enrollments by guiding process and answering questions.
- Assisted with benefits administration, including open enrollment periods, health insurance changes, and 401(k) contributions.
Assistant Customer Service Manager
Harris Teeter
Clemmons, North Carolina
10.2016 - 12.2020
- Assisted in managing daily customer service operations and staff assignments.
- Coordinated training sessions for new team members on service standards.
- Resolved customer inquiries and complaints with empathy and professionalism.
- Monitored service quality to ensure adherence to company standards.
- Analyzed customer feedback per IVRs to identify areas for service improvement.
- Manage the department to ensure operations run efficiently.
- Oversaw the home shop for efficiency and effectiveness.
- Cross-trained to step into the accounting office as needed.
Auditor
X-Pac
Milan, Illinois
11.2014 - 09.2016
- Quality Inspector.
- Data processing of work orders for shipping.
- Trainer of new associates.
- Ensure all employees work efficiently.
- Tasked with issuing job assignments to employees within the department.
- Fill in as a machine operator when necessary.
Store Manager
Casey's General Store
Fairfield, Iowa
01.2014 - 10.2014
- Supervised daily store operations and maintained high customer service standards.
- Managed staff scheduling to ensure optimal coverage and efficiency.
- Trained new employees on company policies and customer interaction techniques.
- Oversaw inventory management, including ordering and restocking products.
- Conducted regular staff meetings to discuss goals and performance expectations.
- Handled customer complaints and resolved issues to ensure satisfaction.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
High School Diploma -
Sun Valley High School
Monroe, NC06-2004
Some College (No Degree) - Nursing
Carolina College of Health Sciences
Charlotte, NCSkills
- Benefit administration
- Job postings
- Attendance tracking
- Employee verification
- Leave of absence management
- Compliance communication
Accomplishments
- I Lead Award 2022
- Service Hero 2024
Timeline
HR Representative
Harris Teeter Distribution Center
12.2020 - Current
Assistant Customer Service Manager
Harris Teeter
10.2016 - 12.2020
Auditor
X-Pac
11.2014 - 09.2016
Store Manager
Casey's General Store
01.2014 - 10.2014
High School Diploma -
Sun Valley High School
Some College (No Degree) - Nursing
Carolina College of Health Sciences
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