JENNIFER LIND
Sioux Falls,SD
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
11
11
years of professional experience
Work History
Warehouse
Amazon
01.2023 - 08.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Patient Services Rep
MedVantx
08.2019 - 03.2020
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Customer Service Representative
JDS Industries
02.2018 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Outbound Call Specialist
St Joseph's Indian School
08.2017 - 12.2017
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Achieved high levels of customer satisfaction through empathetic listening and effective problem-solving skills.
- Maintained exceptional first-call resolution rates, minimizing the need for follow-up calls or escalations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative II
Five Star Call Center
09.2013 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Lincoln High School
Sioux Falls, SDSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Written and oral communication
- Active Listening
- Critical Thinking
- Customer Support
- Data Entry
- Customer Satisfaction
Highlightsandqualifications
- Over 20 years professional experience
- Excellent verbal and written communication skills
- Work well in a team environment.
- Confident making independent decisions.
- Dependable, punctual, able to manage time wellse
Timeline
Warehouse
Amazon
01.2023 - 08.2024
Patient Services Rep
MedVantx
08.2019 - 03.2020
Customer Service Representative
JDS Industries
02.2018 - 04.2019
Outbound Call Specialist
St Joseph's Indian School
08.2017 - 12.2017
Customer Service Representative II
Five Star Call Center
09.2013 - 08.2017
High School Diploma -
Lincoln High School