Jennifer E. Lindstrom

Healthcare and pharmacy support professional with over 15 years of experience in managing patient transitions and medication delivery across hospital and community care settings. Demonstrated expertise in conducting audits, coordinating referral pipelines, and collaborating with clinical teams to enhance service quality. Proficient in organizing field visits, tracking data, and managing program referrals, with extensive knowledge of medication handling and long-term care protocols. Strong background in customer relationship management, strategic planning, and information technology systems.

• Championed improvements to referral tracking systems, increasing Medication to Home Program participation.
• Recognized for consistently high client satisfaction scores during monthly audit reviews.
• Spearheaded process improvements in care coordination, reducing delays and enhancing communication across departments.

• Medication Management & Pharmacy Protocols: Familiar with medication cycles, audits, and order processing.
• Client Communication & Education: Skilled at engaging with care teams and facility staff to manage referrals and share program benefits.
• Field & Onsite Service Coordination: Experienced in managing customer visits, tracking referrals, and providing program support.
• Data Tracking & Reporting: Proficient in documenting activity reports, managing Excel logs, and reporting performance metrics.
• Systems & Tools: Microsoft Office Suite (Excel, Outlook, PowerPoint), Epic, Aidin.
• Long-Term Care & Senior Housing Knowledge: Hands-on experience supporting clients in post-acute and senior living settings.
• Team Collaboration & Conflict Resolution: Strong interpersonal skills with a track record of resolving service issues collaboratively.