Jennifer Linn
Mckinney,Texas
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Patient Services Specialist
Baylor Scott & White Institute for Rehabilitation
Mckinney, TX
06.2024 - Current
- Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
- Authorizes visits and negotiates with insurance companies and federal programs on behalf of the patient.
- Assists with patient registration duties by collecting and verifying insurance information.
- Accepts payments for clinic services according to established guidelines.
- Posts payments and enters charges into computer utilizing appropriate codes.
- Provides accurate information about the patient's medical and financial status.
- Discusses financial arrangements with patients.
- Ensures that any patient complaints are handled appropriately.
Personal Shopper
United Supermarkets - Market Street
05.2016 - 05.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Consistently met deadlines and quality goals for accuracy and timeliness
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Tracked substitutions and informed customers of changes
- Worked productively with customers to meet order requirements and service expectations
- Developed professional relationships with customers to establish repeat business and increase trust
- Contributed to team objectives in fast-paced environment
- Trained 85% new employees on customer service, money handling, computer program, and organizing strategies
- Presented professional image consistent with company's brand values
Education
BACHELOR OF FINE ARTS - Art History
University of North Texas
Denton, Texas05.2023
ASSOCIATE OF ARTS - General Studies
Collin College
Frisco, Texas12.2020
Skills
- Adaptable learner
- Decision-making
- Teamwork
- Attention to Detail
- Phone and email etiquette
- Perform under pressure
- Strong empathy
- Flexible
- Planning and Organization
- Analytical
- Problem solving
- Communication
- Time management
- Strong work ethic
- Leadership
- Microsoft and Google Office
- Relationship building
Affiliations
St. Jude Catholic Church, Parishioner and Member, Young Adult
Additionalinformation
Mentorship program, Eagle University, Baldwin, Kansas, Steven J. Anderson, 07/01/23, Goal setting, Positive Mindset, Leadership & Career building, Dean's List, UNT Scholarship Recipient
Timeline
Patient Services Specialist
Baylor Scott & White Institute for Rehabilitation
06.2024 - Current
Personal Shopper
United Supermarkets - Market Street
05.2016 - 05.2024
BACHELOR OF FINE ARTS - Art History
University of North Texas
ASSOCIATE OF ARTS - General Studies
Collin College
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