Jennifer Litteral
Christiansburg
Summary
Results-driven professional with expertise in customer service and operational excellence. Proven track record in managing inquiries, resolving complaints, and implementing strategies to enhance customer engagement. Background in waste management and procurement highlights a commitment to quality and efficiency.
Overview
26
26
years of professional experience
Work History
Recycling Monitor /Scale House Operator
Miami County Transfer Station
Troy
02.2024 - Current
- Inspected incoming loads for prohibited materials, ensuring adherence to operational standards and promoting environmental responsibility.
- Classified waste based on vehicle classifications during inbound and outbound weighing.
- Monitored waste disposal to ensure compliance with safety regulations, enhancing community safety.
- Implemented communication strategies to improve residents' understanding of recycling practices, fostering greater community participation.
- Responded to public inquiries regarding recycling guidelines and waste categorization.
Customer Service Associate
Lowes Home Improvement
Troy
02.2022 - 01.2024
- Resolved customer inquiries, improving service quality and customer satisfaction.
- Delivered prompt, friendly service for routine inquiries and complaints, ensuring positive customer experiences.
- Assisted customers with product selection in home improvement departments.
- Provided comprehensive information on products and services, aiding customer decision-making.
Owner/Operator
Waste Collection of Christiansburg
Christiansburg
06.2012 - 06.2020
- Coordinated customer pickup schedules, enhancing service timeliness and satisfaction.
- Resolved customer complaints promptly and professionally, reinforcing business's positive reputation.
- Established long-term customer relationships through exceptional service and effective issue resolution.
- Managed daily waste collection operations and ensured timely service.
- Invoiced and tracked payments to maintain accurate financial records.
- Established profiles for new customers to facilitate streamlined onboarding.
- Set pricing structures according to market analytics and emerging trends.
Purchasing Specialist
American Honda Motor Co
Troy
11.1999 - 05.2012
- Streamlined procurement processes for automotive parts and supplies, improving overall operational efficiency.
- Analyzed inventory levels to optimize purchasing strategies and reduce costs.
- Created purchase orders using ERP systems, facilitating effective tracking and management of procurement activities.
- Evaluated vendor performance and strengthened supplier relationships for improved service.
- Monitored delivery schedules to ensure timely receipt of goods and services.
- Communicated with vendors to verify order status and resolve shipment discrepancies.
- Cultivated and maintained strong relationships with suppliers, ensuring reliability of supply chains.
Education
Project Management - Not Completed
Edison Community College and University of Phoenix Online
Skills
- Inventory management
- Record keeping
- Problem resolution
- Customer support and service
- Account management
- Multitasking
- Decision making
- Relationship building
- Positive attitude
Timeline
Recycling Monitor /Scale House Operator
Miami County Transfer Station
02.2024 - Current
Customer Service Associate
Lowes Home Improvement
02.2022 - 01.2024
Owner/Operator
Waste Collection of Christiansburg
06.2012 - 06.2020
Purchasing Specialist
American Honda Motor Co
11.1999 - 05.2012
Project Management - Not Completed
Edison Community College and University of Phoenix Online