Jennifer Little
Columbus,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Best Courier
Columbus, OH
01.2023 - 02.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Made outbound calls to obtain account information.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
District Manager
Gannett
Columbus, OH
08.2007 - 02.2023
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Regularly communicated updates regarding changes in corporate policies or procedures down through independent contractors.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Cultivated positive rapport with associates and team leadership.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Created and maintained productive relationships with key stakeholders in the district.
- Supported sales team members to drive growth and development.
Education
GED -
Beechcroft High School
Columbus, OHSkills
- Account Updating
- Paperwork Processing
- Report Generation
- Data Entry
- Appointment Scheduling
- Data Collection
- Inbound and Outbound Calling
- Call Center Operations
- Credit Card Payment Processing
- Shipping and Receiving Understanding
- Team Development
- Office Equipment Proficiency
- Building Rapport
- Multi-Task Management
- 10-Key
- Microsoft Excel
- Computer Proficiency
- Payment Processing
- Route Management
- Order Processing
- Customer Service
- Delivery Scheduling
Timeline
Customer Service Representative
Best Courier
01.2023 - 02.2024
District Manager
Gannett
08.2007 - 02.2023
GED -
Beechcroft High School