Jennifer Little, LPN, CMA
Clifton,NJ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
Work History
Office Manager of Medical & Radiation Oncology
Holy Name Hospital
Teancek, NJ
01.2021 - Current
- Reviewed invoices for accuracy prior to payment processing.
- Tracked patient referrals from outside sources ensuring they are processed according to established protocols.
- Assisted with preparing reports related to billing activities or other administrative tasks.
- Assisted with daily operations such as opening and closing the clinic, managing inventory levels, ordering supplies.
- Facilitated communication between physicians, nurses, front office staff, and other clinical personnel regarding patient needs and care plans.
- Developed processes to streamline workflow within the practice.
- Provided customer service for both in-person and telephone inquiries from patients, families, and other healthcare professionals.
- Conducted financial counseling to ensure patients were aware of the cost of services prior to treatment.
- Created and implemented policies and procedures for effective practice management.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
Practice Coordinator
Holy Name Medical Center
Teaneck, NJ
06.2019 - 01.2021
- Function as the contact person for all patient’s coordination needs
- Support clinical staff with chart preparations and medical records gathering
- Collaborate with physicians and practice manager for insurance authorization for chemotherapy and all other services
- Provide information, correspond with billing companies and insurance carriers to complete claims
- Support all scheduling and registration needs for practice visits and coordinate appropriate areas of the ancillary appointments
- Provide support to patients with scheduling appointments for patient office visits with MD/NP
- Coordinate off site office visits and maintain continuity of care from off site to main campus
- Maintain security of medical records while transporting charts from main campus to office site
- Manage physicians daily patient visits schedule
- Display a high level of collaboration with cancer center physicians, referring physicians and their staff to provide timely and comprehensive care to patients
- Served as a valued member of the Medical Oncology practice and offered assistance when needed.
Office Manager/Medical Assistant
Sovereign NJENT
Teaneck, NJ
08.2003 - 05.2019
- Managed medical personnel and assign tasks
- Liaison between physicians and corporate personnel
- Scheduled staff work hours and approve of personnel time off
- Informed staff of topics and discussions from lead meetings
- Documented patient history and verified necessary information
- Prepared patients for examinations, documenting vital signs and test results
- Obtained blood pressures, temperatures and weights as required
- Scribed for physician during exam (documenting exam into EMR)
- E-scribed and refilled prescriptions on behalf of physicians
- Assisted physicians with daily sessions and surgical procedures
- Performed front desk duties including scheduling appointments and surgeries
- Obtained prior authorization for procedures, testing and surgeries
- Managed and ordered office and medical supplies.
- Coached team members on problem solving techniques enabling them to identify root causes quickly.
- Responded to customer inquiries and complaints professionally.
- Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
Education
Licensed Practical Nurse Program -
Eastwick College
Hackensack, NJMedical Assistant Certificate -
Eastwick College
Hackensack, NJSkills
- Staff Hiring
- Administrative Support
- Operations Management
- Employee Supervision
- Compliance Monitoring
- Policy Development
- Payroll Processing
- Training and Coaching
Summary Of Skills
Urinalysis, tracheostomy and vent care, recording vital signs, glucose level monitoring, wound dressing care, injections, enema, feeding assistance, labor and delivery observation, gastrointestinal tubes, and dispensing of medications., HIPAA Compliance, OSHA Standards, UltiPro, Microsoft Office, Holy Name HIS, Aria, Athena Health, eClinical, New Jersey State Licensed Practical Nurse 06/2021, AMCA Certified Medical Assistant, AMCA Phlebotomy Technician (PTC), American Heart Association CPR/AED, OSHA Certified
Personal Information
Title: LPN, CMA
Timeline
Office Manager of Medical & Radiation Oncology
Holy Name Hospital
01.2021 - Current
Practice Coordinator
Holy Name Medical Center
06.2019 - 01.2021
Office Manager/Medical Assistant
Sovereign NJENT
08.2003 - 05.2019
Licensed Practical Nurse Program -
Eastwick College
Medical Assistant Certificate -
Eastwick College