Jennifer Littrell
Beaufort,MO
Summary
Customer service professional with extensive experience at First Bank, specializing in conflict resolution and account management. Demonstrated success in enhancing customer satisfaction through effective communication and innovative problem-solving. Proficient in online banking tools and skilled in building rapport to ensure seamless customer experiences. Recognized for effectively managing escalated support issues while thriving in fast-paced environments. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Tier 3 Customer Service Representative
First Bank
Hermann, Missouri
12.2022 - 09.2025
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints through effective communication and problem-solving.
- Guided clients in using online banking tools and services efficiently.
- Collaborated with team members to streamline customer service processes.
- Maintained accurate records of customer interactions and feedback.
- Supported training of new staff on customer service protocols and systems.
- Demonstrated knowledge of bank products to enhance customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Transportation Driver
Shuttle R Us
Sullivan, Missouri
01.2018 - 03.2020
- Operated various vehicles to transport goods safely and efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of mileage, fuel usage, and delivery schedules.
- Coordinated with dispatchers to optimize routes for timely deliveries.
- Assisted in loading and unloading cargo using proper handling techniques.
- Communicated effectively with team members regarding transportation needs.
- Adhered to traffic laws and safety regulations during all driving activities.
- Provided excellent customer service during deliveries, addressing inquiries professionally.
- Performed daily pre-trip inspections to ensure the safety of vehicles.
- Interacted courteously with customers when delivering goods or services.
- Adhered to all applicable road regulations while driving long distances.
- Reported any incidents or accidents involving company vehicles to management immediately.
- Communicated with dispatchers regarding delivery updates or changes in route plans.
- Provided excellent customer service by responding promptly to inquiries or complaints from clients.
- Utilized GPS navigation systems to plan optimal routes for each trip.
- Ensured that shipments were properly secured for transport on assigned routes.
- Maintained accurate records of deliveries, pickups, and vehicle maintenance.
- Conducted regular maintenance checks on vehicles such as changing oil, checking brakes.
- Scheduled repair appointments for damaged vehicles as needed.
- Organized paperwork related to deliveries including invoices, manifests, and other documents.
Education
Associate of Applied Science - Medical Assisting
Sanford Brown
Fenton, MO08-2009
Skills
- Customer support and complaint handling
- Conflict resolution
- Account management
- Data entry
- Customer relationship management
- Online banking tools
- Call center procedures
- Building rapport
- Prioritization
- Promotional support
- Support case resolution
- Typing 55 wpm
- De-escalation techniques
- Customer relationship management (CRM)
- Multi-line telephone operations
- Tactful and diplomatic
- Administrative support
- Account updating
- Creative problem solving
- Adaptive team player
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tier 3 Customer Service Representative
First Bank
12.2022 - 09.2025
Transportation Driver
Shuttle R Us
01.2018 - 03.2020
Associate of Applied Science - Medical Assisting
Sanford Brown
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