Jennifer L. Joy
St. Louis,MO
Summary
Compassionate social services professional with extensive experience excelling in advocacy and case management. Committed to developing effective relationships and managing complex cases, ensuring timely documentation and resource referrals. Proven track record in empowering clients and families, and advocating for resident's rights, facilitating successful outcomes in challenging environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Ombudsman Coordinator
Voyce
St. Louis , MO
05.2021 - Current
- Provide advocacy and support to long-term care residents by visiting long-term care communities on a regular schedule to resolve resident complaints
- Provide information and assistance regarding long-term care issues and resident rights
- Properly manage files and enters documentation into electronic reporting system in a timely manner
- Provides technical support and presentations to resident and family councils
- Support volunteers in assigned areas
Medical Social Worker
Cardinal Glennon Children's Hospital
01.2016 - 01.2018
- Connected families with referrals and resources at time of discharge
- Coordinated services with outside agencies for child development, safety, or medical specialists
- Collaborated with multi disciplinary medical team to provide a safe discharge
Case Manager
BJC Behavioral Health
06.2002 - 08.2007
- Assessed mental illness and established goals toward successful treatment
- Coordinated psychiatric care and made referrals for resources as needed
- Aided clients in reaching individual goals of treatment plan
- Served as advocate for client at IEP meetings, court hearings, or when necessary
- Conducted home visits and crisis intervention to prevent suicide
- Completed all paperwork and documentation for medical record as necessary
School Social Work Intern
West Elementary School
08.2001 - 06.2002
- Facilitated educational groups (conflict resolution, violence prevention, social skills, cultural diversity)
- Counseled individuals and groups of students who had been referred for social work services
- Served as liaison/advocate between parents/guardians and school
- Conducted home visits and crisis intervention as necessary
- Referred students and/or families to community agencies as needed
Social Service Worker II
Division of Family Services
01.2000 - 08.2001
- Aided parents with achieving court ordered goals towards unification with children
- Managed large caseload of children carrying out all case management duties
- Connected parents and children with appropriate resources
- Organized visitation between parents and children and between siblings
- Served as legal guardian for children and advocate for parents throughout court proceedings
Education
Master of Social Work -
Saint Louis University
01.2018
Bachelor of Social Work - Criminal Justice
Southwest Missouri State University
01.2007
Skills
- Developing and maintaining effective working relationships
- Crisis intervention
- Excellent organization
- Time management
- Documentation skills
- Case management
- Treatment planning
- Discharge planning
- Referrals for resources
- Aiding clients in reaching individual goals
- Advocacy
- Liaison between community agencies
Certification
- Certified Dementia Practitioner 2023
Timeline
Regional Ombudsman Coordinator
Voyce
05.2021 - Current
Medical Social Worker
Cardinal Glennon Children's Hospital
01.2016 - 01.2018
Case Manager
BJC Behavioral Health
06.2002 - 08.2007
School Social Work Intern
West Elementary School
08.2001 - 06.2002
Social Service Worker II
Division of Family Services
01.2000 - 08.2001
Master of Social Work -
Saint Louis University
Bachelor of Social Work - Criminal Justice
Southwest Missouri State University
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