JENNIFER L. KIRCHINGER
MANISTEE,MI
Summary
Service oriented Register of Deeds for Manistee County. Core competencies include leadership, customer service, data entry, excellent communication, and time management skills.
Experienced in property and records management with proven history in maintaining and organizing legal documents. Also proficient in handling the bookkeeping and financial reports.
Focused on results, team collaboration, and being fiscally responsible. Renowned for adaptability and reliability in dynamic environments. Key skills include legal compliance and data integrity. Handles tasks with accuracy and efficiency.
Overview
16
16
years of professional experience
Work History
Register of Deeds for Manistee County
County of Manistee
06.2022 - Current
- Trained and supervised new team members, fostering a culture of professionalism and continuous improvement within the department.
- Provided exceptional customer service by efficiently handling inquiries from the public, attorneys, and title companies.
- Collaborated effectively with staff members at all levels to cultivate a positive working environment based on mutual respect and open communication.
- Established a robust system for handling and resolving customer complaints thereby significantly enhancing overall satisfaction levels.
- Maintained a comprehensive knowledge of applicable laws and regulations to provide accurate guidance to stakeholders.
- Developed strong relationships with local government agencies, facilitating smooth interdepartmental collaboration.
- Ensured secure storage for all recorded documents, safeguarding confidential information against unauthorized access or loss.
- Coordinated internal audits regularly to ensure strict adherence to established policies and procedures.
- Conducted thorough quality control checks on recorded documents to maintain accuracy and compliance with legal requirements.
- Continuously updated knowledge of industry trends, legislative changes and best practices to provide up-to-date advice and guidance to clients and staff members alike.
- Expanded the Property Fraud Alert for the residents of Manistee County, MI.
- Implemented the Honor Rewards program for the Veterans of Manistee County, MI.
Chief Deputy Register of Deeds
County of Manistee
01.2017 - 06.2022
- Supervising one individual.
- Maintaining the daily financials, including running all reports such as the check register, ACH deposits, credit card revenue, and making sure all reports balance against the daily deposit.
- Data entry as it pertains to the recording of property documents.
- Onboarded the credit card system for customer payments.
- Proactive customer service.
Deputy Register of Deeds
County of Manistee
01.2009 - 08.2017
- Proactive customer service.
- Data entry for property documents into the Register of Deeds index system.
- Championed multiple process improvements leading directly towards cost savings and resource optimization.
- Maintained a comprehensive knowledge of applicable laws and regulations to provide accurate guidance to stakeholders.
- Conducted thorough quality control checks on recorded documents to maintain accuracy and compliance with legal requirements.
Education
AAAS - Marketing/Management
West Shore Community College
Scottville, MI01.2019
BS - BUSINESS ADMINISTRATION/HUMAN RESOURCES
SOUTHERN NEW HAMPSHIRE UNIVERSITY
New Hampshire06.2023
Skills
- Leadership
- Professionalism
- Professional ethics
- Strategic thinking
- Problem solving
- Critical Thinking
- Effective Communication, Written and Verbal
- Financial Transactions
- Financial report analysis
- Bookkeeping
- Records retention
- Active listening
- Documentation Review
- Deadline Management
- Adaptability
- Teamwork
- Customer and personal service, including follow-up
- Clerical
- Computers and electronics
Accomplishments
Recognized by the Manistee County Veteran's Counselor for the implementation of the Honor Reward's program.
Increased the registration of the Property Fraud Alert program by 1100%.
Reviewed annual operating budgets to exclude any unnecessary costs to optimize revenue.
Collaborated with County Treasurer office on quarterly State report to recover revenue.
Timeline
Register of Deeds for Manistee County
County of Manistee
06.2022 - Current
Chief Deputy Register of Deeds
County of Manistee
01.2017 - 06.2022
Deputy Register of Deeds
County of Manistee
01.2009 - 08.2017
AAAS - Marketing/Management
West Shore Community College
BS - BUSINESS ADMINISTRATION/HUMAN RESOURCES
SOUTHERN NEW HAMPSHIRE UNIVERSITY
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