Jennifer L. Kozel
Residential Case Manager
Sanford,USA
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
12
12
years of professional experience
6
6
Certification
Work History
Residential Case Manager (MHRT/C)
MaineHealth Behavioral Health
02.2021 - Current
- Use Motivational Interviewing techniques to develop and manage comprehensive patient-centered Individualized Treatment Plans.
- Conduct screenings: psychosocial, CSSRS, AC-OK, LOCUS, and submit tonging evaluations: KEPROs, to the state.
- Serve as an advocate for my client’s well-being and liaise with healthcare team, families and community resources to improve care continuity.
- Manage care for residents with schizoaffective disorder providing medication management to ensure adherence and support with activities of daily living.
- Track and report on client’s progress, performance in daily Progress Notes.
- Resolve financial issues and handle and Medicaid, Medicare and private insurance matters.
- Work with DHHS, Social Security on other state and federal agencies.
- Encourage residents' independence and teach coping skills to mange difficult emotions.
- Transcribe medical orders, record medication administration and document daily progress accurately.
- Conduct medication inventory including scheduled narcotic counts.
- Maintain confidential electronic/paper records ensuring compliance per regulations/HIPAA.
- Maintain new and annual re-certification of resident leases.
- Conduct apartment inspections to support a safe and healthy living environment.
- Provide transportation to medical/behavioral appointments and accompany when necessary.
- Organize creative activities and social outings to improve residents' quality of life and facilitate community inclusion.
Direct Support Person
Waban Projects Inc.
03.2020 - 02.2021
- Assisted adults with mental/cognitive and physical limitations with activities of daily living including dressing, grooming, bathing, eating, laundry and toileting.
- Promoted health and wellness for residents by providing caring emotional support and encouraged self-help activities.
- Ensured residents' safety and maintained a clean and safe environment.
- Electronically documented residents' treatment and care plans to accurately reflect progress.
- Monitored and documented and health status and kept healthcare team updated.
- Provided transportation to medical appointments and excursions.
- Planned meals, went grocery shopping and prepared, served food/meals and cleaned up.
Ed Tech III
Waban Projects Inc.
03.2019 - 03.2020
- Worked with children with Autism and co-occurring disorders both verbal and non-verbal.
- Assisted instructor with tailored lesson plans including academic, social, behavioral, communication and self-help skills.
- Updated IEPs to reflect student progress and development.
- Implemented behavior redirection and positive reinforcement methods to address difficult issues.
- Documented students Daily Progress Notes and Task Sheets.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Facilitated both group sessions and one-on-one support.
- Documented student behaviors, interventions and outcomes to enable Lead Teacher to address pertinent issues.
Executive Assistant to Chairman of Systems Engineering Department
George Mason University
09.2013 - 08.2018
- Performed administrative functions for Chairman and other personnel
- Oversaw budgetary and records management in regards to daily schedule priorities on ongoing projects, and handled sponsored grant and fiscal activities
- Proofread and edited technical reports, dissertations, conference proceedings and publications
- Trained other personnel in administrative responsibilities
- Processed requisitions, travel authorizations, personnel transactions and correspondence
- Arranged luncheons, seminars, receptions, conferences and annual reviews
Executive Assistant to Chairman of Systems Engineering Department
George Mason University
09.2013 - 08.2018
- Performed administrative functions for Chairman and other personnel
- Oversaw budgetary and records management in regards to daily schedule priorities on ongoing projects, and handled sponsored grant and fiscal activities
- Proofread and edited technical reports, dissertations, conference proceedings and publications
- Trained other personnel in administrative responsibilities
- Processed requisitions, travel authorizations, personnel transactions and correspondence
- Arranged luncheons, seminars, receptions, conferences and annual reviews
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Facilitated training and onboarding for incoming office staff.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Made presentations to group members of the organization.
Education
Bachelor of Arts - English
George Mason University
Fairfax, VA06-1997
Skills
- Executive support
- Advanced MS office suite
- Project planning
- Social media management
- Payroll
- Articulate and well-spoken
- Reliable and responsible
- Documentation and recordkeeping
- Relationship building
- Self-starter
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Planned corporate meetings, lunches and special events for groups of [Number]+ employees.
- Awarded a bonus in recognition of managing the addition of more than [Number] staff members from another company office location.
Certification
MHRT-1, MHRT/C, MHSS, CRMA, CPR/First Aid, Safety Committee member
Languages
French
Timeline
Residential Case Manager (MHRT/C)
MaineHealth Behavioral Health
02.2021 - Current
Direct Support Person
Waban Projects Inc.
03.2020 - 02.2021
Ed Tech III
Waban Projects Inc.
03.2019 - 03.2020
Executive Assistant to Chairman of Systems Engineering Department
George Mason University
09.2013 - 08.2018
Executive Assistant to Chairman of Systems Engineering Department
George Mason University
09.2013 - 08.2018
Bachelor of Arts - English
George Mason University
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