JENNIFER L LAMBERT
Summary
Branch management professional with in-depth experience in overseeing operations and driving business growth. Known for collaborative approach and results-driven mindset. Reliable team player with talent for adapting to changing needs and ensuring consistent performance.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Senior Branch Manager
Five Star Bank
05.2024 - Current
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Maintained a secure environment for customers' assets by implementing robust risk management procedures and controls.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Consulted customers to boost product sales and services.
- Complied with established internal controls and policies.
Relationship Banker
Five Star Bank
11.2022 - 05.2024
- Actively seek new business for the bank
- Focus on driving sales through outbound calls and visiting neighboring businesses
- Identify and create opportunities to improve the financial well being of customers
- Identify and create referrals to our business partners
- Carry out day to day operations within the branch
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Customer Service Representative
Five Star Bank
01.2022 - 11.2022
- Possess a thorough understanding of bank products and policies
- Engage in sales and services for current and prospective customer
- Supports daily operations of the branch such as balancing ATM, Vault, Cash Recycler
- Perform cash drawer surprise audits
Team Leader
Reid Stores Inc.
03.2013 - 12.2021
- Managed daily store operations including store financial performance, cash control, fuel inventory, customer service and staff management
- Supervised, trained and developed staff members in accordance with company policies and procedures
- Maintained positive working relationships with vendors and office personnel
- Engaged with vendors and suppliers in order to ensure execution of product promotions, merchandising standards, and appropriate inventory levels
- Ensured compliance with laws, company policies, and contractual agreements
- Implemented and enforced vendor policies and procedures
Store Manager
Wilson Farms
02.2008 - 03.2013
- Hired, trained, and evaluated all store personnel
- Oversaw all administrative duties and store operations while attending to exemplary customer service
Education
Regents Diploma -
York Central School
01.1998
Early Childhood Education -
Genesee Community College
01.2000
Leadership Academy - undefined
Reid Petroleum/Reid Stores Inc
01.2018
Skills
- Strong written communication
- Strong attention to detail
- Strong organization skills
- Strong sense of initiative with an enthusiastic, positive and professional attitude
- Strategic thinker with excellent customer service
- Highly motivated with an ability to multi-task
- Operations management
- Staff development
- Sales management
- Loan documentation
- Excellent work ethic
- Strong team-builder
Timeline
Senior Branch Manager
Five Star Bank
05.2024 - Current
Relationship Banker
Five Star Bank
11.2022 - 05.2024
Customer Service Representative
Five Star Bank
01.2022 - 11.2022
Team Leader
Reid Stores Inc.
03.2013 - 12.2021
Store Manager
Wilson Farms
02.2008 - 03.2013
Leadership Academy - undefined
Reid Petroleum/Reid Stores Inc
Regents Diploma -
York Central School
Early Childhood Education -
Genesee Community College
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