Jennifer Llanas
San Antonio,TX
Summary
Versatile and diligent, with a proven track record at Uber for enhancing customer experiences through exceptional service and safety measures. Adept at multitasking and quick learning, I bring a blend of strong communication skills and basic computer proficiency. Demonstrated ability to adapt and excel in diverse roles, from legal clerical work to hospitality, underscoring a commitment to professional growth and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Chauffeur
Uber
02.2022 - Current
- Create a clean and safe riding experience for customers
- Provide pre-packaged snacks and drinks for customers
- Providing top customer service (Making multiple stops for customers)
Homemaker
Unemployed
San Antonio, TX
05.2017 - 02.2022
- Handled washing, drying, folding, and sorting tasks efficiently.
- Prepared various meals daily.
- Sourced and purchased groceries.
- Enhanced children's learning using an array of educational resources.
- Ensured safety and health of children and adults.
- Provided transportation services for children and adults.
- Provided comprehensive care for children.
Drive Thru Cashier
Las Palapas Restaurants
San Antonio, TX
05.2016 - 08.2016
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Received payment from customers and made change as needed.
- Verified that orders were accurate and complete before delivering them to customers.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Ensured compliance with all health regulations related to food handling practices.
Hostess
El Chapperal
Helotes, TX
04.2014 - 04.2016
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Resolved any customer complaints or issues quickly and professionally.
Clerk
Law offices of Claudia Smith
San Antonio, TX
05.2010 - 08.2010
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Scanned documents into digital formats ensuring accuracy of content.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Communicated with customers and employees to answer questions or explain information.
Education
Associates degree - fashion design and marketing
International Academy of Design and Technology
06.2012
Skills
- Basic computer skills
- Great communicator
- Multitasks well
- Quick study
- Always willing to learn
- Professional manner
- Flexibility
- Point of sale system
- Cleaning and sanitation
- Adaptable nature
- Conflict resolution skill
- Accurate money handling
- Punctuality
Certification
- TABC
- Food Handlers
Timeline
Chauffeur
Uber
02.2022 - Current
Homemaker
Unemployed
05.2017 - 02.2022
Drive Thru Cashier
Las Palapas Restaurants
05.2016 - 08.2016
Hostess
El Chapperal
04.2014 - 04.2016
Clerk
Law offices of Claudia Smith
05.2010 - 08.2010
Associates degree - fashion design and marketing
International Academy of Design and Technology