Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Llanas

San Antonio,TX

Summary

Versatile and diligent, with a proven track record at Uber for enhancing customer experiences through exceptional service and safety measures. Adept at multitasking and quick learning, I bring a blend of strong communication skills and basic computer proficiency. Demonstrated ability to adapt and excel in diverse roles, from legal clerical work to hospitality, underscoring a commitment to professional growth and customer satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Chauffeur

Uber
02.2022 - Current
  • Create a clean and safe riding experience for customers
  • Provide pre-packaged snacks and drinks for customers
  • Providing top customer service (Making multiple stops for customers)

Homemaker

Unemployed
San Antonio, TX
05.2017 - 02.2022
  • Handled washing, drying, folding, and sorting tasks efficiently.
  • Prepared various meals daily.
  • Sourced and purchased groceries.
  • Enhanced children's learning using an array of educational resources.
  • Ensured safety and health of children and adults.
  • Provided transportation services for children and adults.
  • Provided comprehensive care for children.

Drive Thru Cashier

Las Palapas Restaurants
San Antonio, TX
05.2016 - 08.2016
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Received payment from customers and made change as needed.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
  • Ensured compliance with all health regulations related to food handling practices.

Hostess

El Chapperal
Helotes, TX
04.2014 - 04.2016
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Resolved any customer complaints or issues quickly and professionally.

Clerk

Law offices of Claudia Smith
San Antonio, TX
05.2010 - 08.2010
  • Organized and maintained filing systems for confidential documents.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Performed data entry tasks to update customer accounts records.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Communicated with customers and employees to answer questions or explain information.

Education

Associates degree - fashion design and marketing

International Academy of Design and Technology
06.2012

Skills

  • Basic computer skills
  • Great communicator
  • Multitasks well
  • Quick study
  • Always willing to learn
  • Professional manner
  • Flexibility
  • Point of sale system
  • Cleaning and sanitation
  • Adaptable nature
  • Conflict resolution skill
  • Accurate money handling
  • Punctuality

Certification

  • TABC
  • Food Handlers

Timeline

Chauffeur

Uber
02.2022 - Current

Homemaker

Unemployed
05.2017 - 02.2022

Drive Thru Cashier

Las Palapas Restaurants
05.2016 - 08.2016

Hostess

El Chapperal
04.2014 - 04.2016

Clerk

Law offices of Claudia Smith
05.2010 - 08.2010

Associates degree - fashion design and marketing

International Academy of Design and Technology
Jennifer Llanas