JENNIFER L. LYONS

Primary care provider for family member.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.

• Contract Administrator Responsibilities –
• Participated in the development and fulfillment of contract requirements
• Examined estimates of material, equipment, and production costs, performance requirements, and delivery schedules
• Responsible for shipping and special instructions to logistics
• Interfaced with key account managers for special customers
• Negotiated contracts and amendments with customers
• Coordinated work of various departments and acted as liaison between company and subcontractors to implement fulfillment of contracts
• Worked with minimum supervision, conferring with superior(s) on unusual matters
• Key Accountabilities -
• Managed customer functions of ensuring contract activities are following contractual specifications such as quality, quantity, objectives, schedules, and manner specified within the contract
• Communicated changes in customer requirements within established policies and procedures
• When required -
• Ensured invoices are reviewed and processed in a timely manner so parties are paid in accordance with terms of the contract
• Responded to requests for quotation by preparing and submitting quotes
• Retrieval and Input of Customer order information from Internet based portal sites
• Processed returned materials orders (RMA)
• Reviewed and sign off on Engineering Change Orders (ECO) and Specification Changes (Spec) from Engineering and/or Quality
• Reviewed and Resolved payment disputes
• Proactive communications - internally and externally

• Aided in the preparation of contractual provisions and the administration of contract proposals
• Responsible for preparing bids and negotiating specifications and contractual provisions
• Duties relied on experience and judgment to plan and accomplish goals
• Performed a variety of complex tasks at management’s direction

• Assessed potential risk and cost analysis through research and analysis for non-compliant mortgage vendors to minimize risk for investors
• Assessed potential risk and cost analysis through court pleadings and counsel's opinion of costs involved to settle or proceed with defense in court on portfolio of litigated home loans in default
• Analyzed documents and records to determine case merit and assign monetary risk for the company
• Developed strategies with internal and local counsel used in applying applicable laws and investor guidelines
• Analyzed settlement offers, and the basis and merit of offers utilizing judgment to provide information and documentation to be utilized in court relevant to the case and not protected
• Updated the litigation loan database and reported current information on the status of the litigation, strategy currently used, and upcoming critical events, and dates
• Reported litigated loan status with senior management in monthly litigation meetings; identified any gaps in the foreclosure policy and procedure

• Assessed potential risk and cost analysis through court pleadings and counsel's opinion of costs involved to settle or proceed with defense in court on portfolio of litigated home loans in default
• Analyzed documents and records to determine case merit and assign monetary risk for the company
• Developed strategies with internal and local counsel used in applying applicable laws and investor guidelines
• Analyzed settlement offers, and the basis and merit of offers utilizing judgment to provide information and documentation to be utilized in court relevant to the case and not protected
• Updated the litigation loan database and reported current information on the status of the litigation, strategy currently used, and upcoming critical events, and dates
• Reported litigated loan status with senior management in monthly litigation meetings; identified any gaps in the foreclosure policy and procedure
• Assisted in all aspects of discovery, including document management and control, witness/custodian interviews, and providing updates on case status, trial preparation, trial support, and case management to managing attorney
• Coordinated witness attendance with outside attorney network and represented bank at trials, mediations, and depositions, as needed
• Accomplishments:
• Recognized by management for the successful resolution of prolonged litigated case, with no monetary award to plaintiff
• Commended by in-house legal staff for contributions to mediation procedure and management analysis that resulted in favorable and cost saving resolution for bank
• Received Bronze Recognition Award for fostering team spirit, facilitating meeting discussions, assisting other specialists, and volunteering for travel for trials and depositions, while handling a workload of 500 cases
• Awarded Global Recognition Award in Gold for notarizing documents and maintaining rigorous workload

• Managed licensing activities and projects to ensure acquisition of required USG approvals in support of international marketing and contract initiatives for aerospace division
• Reviewed, redlined, and negotiated contracts with clients and vendors
• Prepared and applied for DSP-5 export licenses from U.S
• Departments of State and of Commerce, using D-Trade and SNAP-R portals
• Managed contract review process to ensure compliance with company policies, including internal review and approval, customer negotiation, and purchase order acceptance, including modification requests
• Created department specific flow-charts and Quick Reference Guides to ensure compliance with U.S
• Laws and regulations concerning the control of imports, exports, and re-exports
• Reviewed legal documents and regulations to ensure compliance with contractual obligations
• Administered customer requests for quotations, and purchase orders; and assisted Finance in collecting past due accounts
• Gained familiarity with Federal Acquisition Regulations, Department of Defense Federal Acquisition Regulations, and Department of Defense contracts, and developed a working knowledge of Program Administration
• Accomplishments:
• Developed and implemented a 200-page comprehensive Export Compliance Manual
• Independently developed International Repair Return Policy
• Developed and implemented Automated Export System training program for logistics personnel
• Submitted largest volume of license applications and Technical Assistant Agreements in division, with 100% approval rating
• Decreased Accounts Receivable days outstanding by more than 50%
• Reduced number of repair orders remaining in-house longer than 60 days by 50%
• Contributed to sustaining 98% OTD rating for 20 consecutive months through successful negotiations of delivery schedules

• Recruited, trained, and supervised team of over 35 legal document processors for central processing centers in Santa Barbara and Salt Lake City, with annual budget of over $8 million
• Performed research in over 30 states to create proprietary materials and templates for all products
• Conducted periodic audits to ensure compliance with corporate policies and procedures
• Served as in-house paralegal for any corporate litigation matters; and performed liaison functions with local officials regarding labor issues
• Accomplishments:
• Established Pricing Guide and Priority Service Policy for “expedited” orders, significantly increasing revenues